Web Queue Coordinator - TS/SCI w/Poly

General Dynamics Information Technology • MD

86d • $35 - $47

About The Position

Transform technology into opportunity as an Information Technology Support Specialist with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate. At GDIT, people are our differentiator. As an Information Technology Support Specialist you will help ensure today is safe and tomorrow is smarter. Our work depends on an Information Technology Support Specialist joining our team to provide technical support and troubleshooting services for incoming queries and issues related to computer systems, software, and hardware. Respond to queries either in person or over the phone.

Requirements

• Associates of Arts/Associates of Science
• 3+ years of related experience
• TS/SCI w/Poly security clearance
• Communication and ability to follow oral and written directions
• IAT Level 1 certificate is required within 6 months of start date
• US Citizenship Required

Responsibilities

• Provide Web Queue Helpdesk support within Service Level Agreement (SLA) requirements to users
• Responds to internal and external IT Service Requests for IT services
• Provides user notification of receipt of Web- or email-submitted requests
• Logs and tracks inquiries using service request management database, and maintains history records and related documentation
• Promptly categorizes, generates, routes customer requests that are escalated beyond the ITSC area of responsibility

Benefits

• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Full flex work weeks where possible
• Paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
• Short and long-term disability benefits
• Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees