Web Quality Assurance & Automation Engineer

Community Financial System, Inc.

22d•$66,000 - $108,804

About The Position

At Community Financial System, Inc. (CFSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts. Beyond retail banking, we also offer commercial banking, wealth management, investment management, insurance and risk management, and benefit plan administration. Just as our employees are committed to helping our customers manage their finances, we’re committed to our employees. After all, they make it happen for our customers every day. To ensure our people can enjoy long and successful careers here at CFSI, we offer competitive compensation, great benefits, and professional development and advancement opportunities. As an equal-opportunity workplace and affirmative-action employer, we celebrate and support a diverse workplace for the benefit of all: our employees, customers and communities. The Web QA and Automation Engineer ensures the quality, reliability, and performance of BPAS web applications while separately developing automation and AI-driven solutions to streamline operations. This hybrid role combines hands-on testing of participant, sponsor, and advisor web portals with development of process automation tools using platforms such as Power Automate, RPA frameworks, or AI agents.

Requirements

Minimum of Associate’s Degree with Business and IT emphasis
All applicants must be 18 years of age or older
Displays good planning, organizational, time management, analytical, investigative, and negotiation skills
Well-developed written and oral communication skills
An ability to clearly understand a business process, communicate it, and translate it to functional system requirements
Relate to customers and co-workers with respect, providing clear and detailed information
Display an intermediate level competency with Microsoft Office applications, as well as personal computer skills

Responsibilities

Partner with business and technology teams to understand processes and identify automation opportunities.
Design and implement automation solutions (RPA workflows, AI agents, or integration bots) that reduce manual effort and improve accuracy.
Participate in test planning, release readiness, and continuous improvement initiatives.
Maintain clear documentation of test cases, automation logic, and deployment instructions.
Support production rollout testing and post-release validation.
Conduct functional, regression, and user acceptance testing on BPAS web applications.
Create and maintain automated test scripts and testing matrix to ensure consistent validation of web functionality and requirements.
Identify, document, and track defects; collaborate with developers to ensure timely resolution of any issues as they arise.