Web Operations Associate Director (remote -Eligible)

Vertex Inc. • Boston, MA

3d • Remote

About The Position

The Digital Marketing Associate Director leads the development, execution, and optimization of customer facing digital capabilities used by commercial teams to engage patients, caregivers, healthcare providers, and payers. This role will work with commercial teams, information technology, multiple vendors and agencies to help ensure the organization's processes, personnel, budget, and platforms are operating effectively to support the commercial business needs across all geographies.

Requirements

• Developing, launching, and optimizing digital programs
• Managing internal and external partner relationships
• Measurement of digital programs
• Web content management
• Advanced skills in digital program budget development and management
• Bachelor's degree in relevant discipline
• Typically requires 8 years of work experience leading the delivery of customer facing digital programs to promote products and services to external customers, or the equivalent combination of education and experience

Responsibilities

• Assists in identifying current and future gaps in the commercial organization's ability to engage customers through digital channels such as websites, emails, and social media
• Works with internal and external stakeholders to prioritize digital capability programs and establish aligned roadmaps to meet prioritized needs
• Ensures roles and responsibilities are clearly documented and communicated to ensure effective delivery of digital programs
• Creates, executes, and communicates performance management plans to continuously improve the digital operating model
• Identifies and manages external agencies and vendors supporting digital programs
• Supports the growth of digital skills throughout the commercial organization

Benefits

• This role is eligible for an annual bonus and annual equity awards.
• Some roles may also be eligible for overtime pay, in accordance with federal and state requirements.
• At Vertex, our Total Rewards offerings also include inclusive market-leading benefits to meet our employees wherever they are in their career, financial, family and wellbeing journey while providing flexibility and resources to support their growth and aspirations.
• From medical, dental and vision benefits to generous paid time off (including a week-long company shutdown in the Summer and the Winter), educational assistance programs including student loan repayment, a generous commuting subsidy, matching charitable donations, 401(k) and so much more.

What This Job Offers

• Job Type: Full-time
• Career Level: Director