Web Marketing Specialist

Encore Capital Group•San Diego, CA

About The Position

We are looking for a Web Marketing Specialist to join MCM’s Digital Marketing team - one of the most entrepreneurial teams within our company. We pride ourselves on moving fast, multitasking, continuous improvement, and hitting goals on our way to digitally transforming our company. This is the ideal role for an aspiring professional with 1-3 years of digital product coordination experience. This position requires a high level of cross functional team collaboration and multitasking capabilities, ability to be curious about data and investigating it, and the drive to effectively connect and communicate with MCM consumers through our website.

Requirements

Bachelor’s degree in marketing, Business, or related field
1–3 years of user-interface B2C experience preferably within financial services or fintech.
Good understanding of website best practices based on experience
Experience with QA / UAT Testing
Experience with web analytics tools such as Full Story, Consumer Journey Analytics (Adobe), Google Analytics or similar
Strong problem solving and critical thinking skills with a logical thought process
Self-starter who thrives in a fast-paced environment which constantly evolves and presents new and exciting challenges everyday
Excellent attention to detail and ability to manage multiple tasks.
Ability to work effectively with a variety of different teams and personalities
Strong project management and organizational skills.
Excellent written and verbal communication skills

Responsibilities

Project and product coordination: Support business process improvements on the web self-service channel (“SSC”), planning out work, tracking timelines, and obtaining legal / compliance approvals
Document detailed business requirements to ensure proposed changes are captured correctly
Conduct UAT across different devices, browsers, and languages under guidance of product owner
Work cross functionally to deliver on expected project outcomes, partnering with technical teams to fix any bugs and issues identified
Create & update job aids, SOPs and other product documentation to ensure information is accurate and complete as product evolves.
Performance monitoring Monitor digital engagement metrics and review session recordings to check for potential issues on the website (i.e. drop in logins, spike in error messages, etc…)
Research and respond to inquiries from legal, compliance, and QA teams regarding consumer complaints on the website
Inspect the production environment to understand actual behavior
Other duties as assigned

Benefits

Pay and Bonuses: Earn a competitive salary. All employees are eligible for monthly incentives or annual bonus.
Career Progression: Grow at MCM with paid training and development programs – including our very own MCM Academy – as well as a promote-from-within philosophy.
Reward and Recognition: We are committed to honoring great results – ranging from informal accolades to formal company-wide awards and prizes like all-inclusive vacations.
Tuition Assistance: Pursue a degree or coursework related to your current role, or the role you are striving for.
Healthcare Insurance: Take advantage of comprehensive healthcare plans and options to ensure your continued health, plus fitness membership reimbursements, weight watchers, our wellness rewards Program and more.
Volunteering Opportunities: Enjoy up to eight hours of paid time off each year to volunteer. We also offer volunteer grants and matching financial donations, up to US$ 2,500 per employee annually.
Retirement Savings: Build a strong financial foundation and reach your goals for the future. With all the effort you invest in us, we’re proud to invest in you.
New Family Support: Celebrate your new arrival with company paid leave, new parent flex time, and child back-up care options.
Team-building: Enjoy experiences that inspire bonds with your colleagues through a wide range of company-sponsored team-building events, such as holiday celebrations and department outings.
Work-Life Balance: Enjoy paid and floating holidays, as well as generous paid-time-off.
Our compensation and benefits programs were created with an 'Employee-First Approach' focused on supporting, developing, and recognizing YOU. We offer a wide array of wellness and mental health initiatives, support volunteerism, and environmental efforts, encourage employee education through leadership training, skill-building, and tuition reimbursements, and always strive to provide promotion opportunities from within.