Web Developer/Help Center Redesign - Temp (Remote)

AuditBoard

69d

About The Position

We are seeking a skilled and experienced Web Developer Contractor to lead the redesign and redevelopment of our customer-facing Help Center. This is a project-based contract role with an estimated duration of 3-6 months.

Requirements

• Proven experience as a web developer, with at least 5 years of experience.
• Expertise in HTML, CSS, and JavaScript.
• Demonstrable experience customizing and building themes within Zendesk Guide.
• Familiarity with Zendesk curlybars and coding structure.
• Solid understanding of user-centered design principles and a strong eye for visual aesthetics.
• Experience with API integration.
• Familiarity with version control systems (e.g., Git).
• Excellent problem-solving skills and the ability to work independently.
• Strong communication skills.

Nice To Haves

• Experience with search engine optimization (SEO) best practices.
• Familiarity with accessibility standards (WCAG).

Responsibilities

• Lead the end-to-end redesign and development of our Help Center, focusing on user experience, scalability, and functionality.
• Work with stakeholders to gather requirements and translate them into a clear technical and design plan.
• Build a responsive, mobile-friendly interface within the Zendesk platform.
• Integrate with our existing knowledge base platform.
• Ensure the new Help Center is scalable and easy for our team to maintain and update.
• Optimize the site for fast loading times and SEO.
• Perform testing and quality assurance to ensure a bug-free and smooth user experience.
• Document the technical architecture and provide a handover to our internal team.

Benefits

• Launch a career at one of the fastest-growing SaaS companies in North America!
• Live your best life (LYBL)! $200/mo for anything that enhances your life.
• Remote and hybrid work options, plus lunch in the Cerritos office.
• Comprehensive employee health coverage (all locations).
• 401K with match (US) or pension with match (UK).
• Competitive compensation & bonus program.
• Flexible Vacation (US exempt & CA) or 25 days (UK).
• Time off for your birthday & volunteering.
• Employee resource groups.
• Opportunities for team and company-wide get-togethers!

What This Job Offers

• Number of Employees: 501-1,000 employees