Web Content Writer, Senior Associate

JPMorgan Chase • Newark, DE

321d

About The Position

Join our team and make a significant impact through innovative content design and drive employee confidence and satisfaction. As a Web Content Writer, Senior Associate in Human Resources, you will play an important role in shaping employee experiences through content, and building employee confidence across our products and services. Using your expertise in content design principles, you will plan, create, and structure product content within a user experience design framework. While collaborating with cross-functional teams to ensure narrative consistency, your influence will extend to product design, architecture, and functionality. You'll support our 300,000 global employees as they interact with the firm, helping them find and access education, essential services, tools, and more. You'll do this by creating evergreen content for our intranet and other channels to describe our HR departments, programs, and offerings. If an employee wants to know something about HR, you'll help them find it easily and understand it fully.

Requirements

• 3+ years of experience in content design, or equivalent expertise in editing, and writing - with a focus on digital products and platforms
• Experience in creating content architectures, storytelling, and clear and concise writing
• Demonstrated experience in applying accessibility guidelines and inclusive design to create user-friendly content
• Experience with iterative design techniques, incorporating user feedback and insights for continuous improvement
• Proficient technical literacy in content platforms and understanding their impact on user experience
• Adaptive learner in new financial services products and offerings
• Ability to multitask, prioritize, work quickly, and meet deadlines
• Ability to create timelines and other project management documentation to support various projects

Nice To Haves

• Knowledge of HTML
• Experience using technical/content-management platforms, such as Adobe or ServiceNow, to elevate content
• Understanding of how different systems interact with each other to create an end-to-end user journey
• Passion for internal communications
• Knowledge of our HR processes and procedures
• Knowledge of how to use LLM to enhance your writing

Responsibilities

• Develop and implement content strategies for products and features, ensuring align with user experience principles and business objectives
• Collaborate with cross-functional teams to create engaging, user-friendly content that is cohesive and intuitive for a diverse audience
• Create content taxonomies to refine content organization and structure, incorporating user feedback and insights for continuous improvement
• Adopt brand voice to produce clear, concise, and engaging content that communicates complex concepts effectively to diverse audiences
• Analyze content performance metrics, making data-driven recommendations for optimization and enhancement of user experiences
• Use web writing and content design best practices to create and organize web content that creates a meaningful, connected digital experience
• Complete the editorial process from start to finish, which includes writing, editing, sending content for review, incorporating feedback from stakeholders, getting final approval, and publishing content
• Use ServiceNow, the system that supports our educational content, to publish your approved content
• Manage the HR Content Team's intake by reviewing new requests and assigning them to content designers who support the various HR business lines

Benefits

• Comprehensive health care coverage
• On-site health and wellness centers
• Retirement savings plan
• Backup childcare
• Tuition reimbursement
• Mental health support
• Financial coaching

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Credit Intermediation and Related Activities