Wealth Operations Specialist

HSBC • Buffalo, NY

10d

About The Position

In compliance with applicable laws, HSBC is committed to employing only those who are authorized to work in the US. Applicants must be legally authorized to work in the U.S. as HSBC will not engage in immigration sponsorship for this position.
Our purpose – Opening up a world of opportunity – explains why we exist. Here at HSBC we use our unique expertise, capabilities, breadth and perspectives to open up new kinds of opportunity for our more than 40 million customers. We’re bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.
As a Wealth Operations Specialist, you’ll provide exceptional servicing for HSBC Retail Wealth Brokerage customers, supporting our segment objectives. You’ll act as a Subject Matter Expert (SME), guiding the business line through complex operational functions—especially around Asset Transfers and Managed Account products within International Wealth & Premier Banking (IWPB). Your expertise in Wealth products, execution processes, and advisory accounts will help us deliver a seamless client experience and manage risk effectively.

Requirements

• Experience in Wealth Management Sales Support, Middle-Office Operations, or a related field
• Bachelor’s degree in Business, Finance, or equivalent experience
• Working knowledge of banking and brokerage operations, securities products, and relevant regulations—especially around advisory products
• Strong verbal and written communication skills
• Excellent planning, organization, prioritization, and time management abilities
• Ownership mindset—drive tasks to completion and guide team members
• Collaborative spirit with the ability to work autonomously and handle escalations
• Meticulous attention to detail
• Proficiency in MS Office and relevant brokerage/mainframe systems

Responsibilities

• Review & Approve Transfers: Initiate and approve transfers between brokerage accounts—both internally and externally—including Automated Customer Account Transfers (ACATs) from other financial institutions and internal HSBC transfers
• Be the SME: Advise on transfer types, requirements, and processes to complete customer requests submitted by front office personnel
• Support Advisory Account Expertise: Support Brokerage Advisory Accounts and products (e.g., Spectrum, Offshore Spectrum, MPA). Communicate requirements for specific transactions to reduce financial, market, regulatory, and reputational risk
• Build Partnerships: Foster strong relationships with key partners: Wealth Relationship Managers (WRMs), Regulatory & Financial Crimes Compliance, AML, Legal, Tax, Wealth Middle Office, external vendors, and the Wealth and Personal Banking (WPB) branch network
• Drive Process Improvement: Provide ongoing operational support, raise issues, and propose solutions to streamline processes and enhance the customer experience
• Ensure Accuracy: Review and analyze reports and documents for accuracy, following up with relevant teams to ensure compliance with bank guidelines
• Maintain Cross-Departmental Collaboration: Maintain a deep understanding of brokerage systems and processes. Work closely with other Wealth Operations (Wealth Ops) teams to support cross-functional activities
• Stay Agile: Thrive in a fast-paced environment where priorities shift quickly. Stay organized and detail-oriented to avoid monetary, regulatory, and reputational risk
• Coordinate Transactions: Liaise with the Front Office to coordinate cash and security transfers, fund/model changes, asset movements, liquidations, and terminations—ensuring timely action and escalation of any gap
• Engage Vendors: Work with internal and external vendors during program changes, updates, or new offerings to ensure operational processes are followed and documented for audit purposes

Benefits

• As an HSBC employee, you will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow.
• We offer a competitive pay and benefits package including a robust Wellness Hub, all in a welcoming and inclusive work environment.
• You will be empowered to drive HSBC’s engagement with the communities we serve through an industry-leading volunteerism policy, a generous matching gift program, and a comprehensive program of immersive Sustainability and Climate Change Initiatives.
• You’ll want to join our Employee Resource Groups as they play a central part in life at HSBC, including the development of our employees and networking inside and outside of HSBC.
• We value difference.
• We succeed together.
• We take responsibility.
• We get it done.
• And we want you to help us build the bank of the future!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level