Wealth Operations Manager

OneDigital-posted 4 months ago
$65,000 - $70,000/Yr
Full-time • Mid Level
1,001-5,000 employees
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This role is vital in ensuring smooth back-office operations, driving the efficiency and accuracy of client service for our wealth management and financial planning team. The ideal candidate is an enthusiastic learner, eager to master new processes and support the team in delivering a seamless client experience.

  • Collaborate with custodians, brokerage firms, financial institutions and internal corporate teams to process client transactions, resolve discrepancies, and manage account-related inquiries.
  • Maintain accurate records of custodial interactions and follow up on outstanding items.
  • Prepare and review necessary paperwork for client accounts, including account opening, transfers, withdrawals, and beneficiary updates.
  • Ensure compliance with regulatory requirements and internal policies.
  • Execute fund transfers, wire requests, and other financial transactions.
  • Assist advisors in preparing materials for client meetings, including performance reports, investment summaries, and relevant documentation.
  • Collaborate with other team members to ensure accurate and timely reporting.
  • Maintain client data in the CRM system, ensuring accuracy and completeness.
  • Update client profiles, contact information, and preferences.
  • Handle incoming calls, emails, and inquiries from clients and internal team members.
  • Assist with office organization, filing, and other administrative tasks as needed.
  • Perform other duties as assigned.
  • Solid understanding of financial planning principles, investment strategies, and relevant regulations.
  • Excellent communication, presentation, and interpersonal skills.
  • Demonstrated ability to manage multiple tasks and projects effectively.
  • Proficiency with Microsoft Office Suite (Word, Excel, and PowerPoint).
  • Ability to adapt to a rapidly changing business and technology environment.
  • Continual learner mentality, able to adopt new solutions and help respond to the impact of new systems.
  • Must be able to maintain confidentiality of highly sensitive client information, including personnel and financial data.
  • Regular and predictable attendance is required.
  • 5+ years' experience in wealth management operations business preferred.
  • Familiarity with Charles Schwab, Fidelity and/or Raymond James preferred.
  • Familiarity with Orion, Salesforce, other financial technology, and industry regulations preferred.
  • Health, wellbeing, retirement, and other financial benefits.
  • Paid time off.
  • Overtime pay for non-exempt employees.
  • Robust learning and development programs.
  • Reimbursement of job-related expenses per the company policy.
  • Employee perks and discounts.
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