Wealth Operations Manager - Hybrid (Huntersville, NC)

OneDigital•Charlotte, NC

4d•Hybrid

About The Position

When you ask people what gives them peace of mind to live their best life, having a sense of financial security is usually at the top of the list. Our financial services include employer-based benefits like retirement planning so employers can help their people plan for a comfortable life after they stop working. We also provide personalized financial planning and investment services to help families succeed in every stage of life. Our Newest Opportunity: Summary: This role is vital in ensuring smooth back-office operations, driving the efficiency and accuracy of client service for our wealth management and financial planning team. The ideal candidate is an enthusiastic learner, eager to master new processes and support the team in delivering a seamless client experience.

Requirements

Solid understanding of financial planning principles, investment strategies, and relevant regulations.
Excellent communication, presentation, and interpersonal skills.
Demonstrated ability to manage multiple tasks and projects effectively.
Proficiency with Microsoft Office Suite (Word, Excel, and PowerPoint).
Ability to adapt to a rapidly changing business and technology environment.
Continual learner mentality, able to adopt new solutions and help respond to the impact of new systems.
Must be able to maintain confidentiality of highly sensitive client information, including personnel and financial data.
Regular and predictable attendance is required.
Business travel up to 25%.
Bachelor's degree in Business, Economics, Finance, or a related field (preferred), or relevant work experience.
5+ years' experience in wealth management operations business preferred

Nice To Haves

Familiarity with Charles Schwab, Fidelity and/or Raymond James preferred
Familiarity with Orion, Salesforce, other financial technology, and industry regulations preferred

Responsibilities

Collaborate with custodians, brokerage firms, financial institutions and internal corporate teams to process client transactions, resolve discrepancies, and manage account-related inquiries.
Manage office relationships with custodians, brokerage firms, Broker Dealer, financial institutions (Osaic) and internal corporate teams to ensure efficient processing of client transactions, lead the resolution of issues and management of account-related inquiries.
Maintain accurate records of custodial interactions and follow up on outstanding items.
Oversee the efficient preparation and review of necessary paperwork for client accounts, including account opening, transfers, withdrawals, and beneficiary updates.
Prepare and review necessary paperwork for client accounts, including account opening, transfers, withdrawals, and beneficiary updates.
Ensure compliance with regulatory requirements and internal policies.
Execute fund transfers, wire requests, and other financial transactions.
Assist advisors in preparing materials for client meetings, including performance reports, investment summaries, and relevant documentation.
Collaborate with other team members to ensure accurate and timely reporting.
Maintain client data in the CRM system, ensuring accuracy and completeness.
Update client profiles, contact information, and preferences.
Handle incoming calls, emails, and inquiries from clients and internal team members.
Assist with office organization, filing, and other administrative tasks as needed.
Perform other duties as assigned.