Wealth Management Client Specialist

First Horizon Corp.•Raleigh, NC

72d•Onsite

About The Position

The Wealth Management Client Specialist will be actively involved in supporting advisor(s) through a full service platform. Assists in achievement of sales revenue by customer contact, relationship building, referral source management, technical, and interpersonal skills. The Client Specialist helps gauge and enhance client satisfaction and ensures adherence to operating procedures. Demonstrates ownership and accountability for data integrity, including accuracy of client data within source systems.

Requirements

0-2 years' experience required; 2-4 years' experience preferred
High School diploma required for consideration (or equivalent); Bachelors preferred
Proficient use of Microsoft Excel, Word, Outlook & PowerPoint required, experience with DocuSign preferred
Accurate typing, spelling & grammar skills. Good written and oral communication skills. Good organizational and customer service skills. General banking and operations experience is helpful
FINRA Licenses : Series 7, 66/63 preferred
Appropriate State Life & Health Insurance licenses preferred

Responsibilities

Under general supervision, provide overall support to management, advisors and other support staff including, operating the firms business process management system, maintaining appropriate files, monitoring multiple email inboxes, working with back office to ensure processing is completed, handling of inbound calls/requests when needed and all other facets of support activities assigned.
Extensive client contact , involved in all activities that align with prospective and existing clients
Performs account maintenance including money transfer requests, address changes, etc.
Serves as liaison and between sales team, compliance, and other business lines throughout the firm
Manages account opening process, including but not limited to retrieving relevant executed documentation from clients and in compliance with regulatory procedures
Reviews client account activity on a daily, weekly, and monthly basis to ensure overall accuracy, proper settlement, and reconciliation
May attend client meetings, prospect meeting, and client/marketing events
Organize, manage, and track multiple detailed tasks and assignments with frequently changing priorities and deadline in a fast-paced work environment.
Coordinate and execute activities such as account paperwork fulfillment, account representative changes, and various project support
Fulfill financial advisor requests and resolve service-related issues and inquiries
Process tasks and resolve issues in a timely and accurate manner
Ensure adherence to compliance operating policies and procedures including maintaining confidentially and client privacy at all times
Maintain a focus on continuous improvement and provides feedback on system enhancements
Master technology to ensure it is being used to its full benefit