WEALTH MANAGEMENT CLIENT SERVICE ASSOCIATE

Forum Financial Management • Thousand Oaks, CA

7d • $50,000 - $65,000

About The Position

We are looking to add a Client Service Associate to join our team in our Thousand Oaks Office. The primary role of a Client Service Associate is to provide operational and administrative support to multiple Financial Advisors and to provide exemplary client service.

Requirements

• Self-motivated with the ability to work independently and within a team environment.
• Excellent analytical, decision-making, problem-solving, and time management skills.
• Meticulous attention to detail.
• Excellent interpersonal, communication, and writing skills with the ability to develop and maintain strong relationships with clients.
• Ability to operate efficiently, prioritize a list of outstanding tasks to effectively handle urgent matters in a fast-paced environment with a high volume of activity.
• Ability to multitask and move attention and effort back and forth between two or more activities when engaged in them at the same time, and remain flexible as priorities change.
• Experience with all Microsoft Office programs (Word, Excel, and Outlook) and Adobe Acrobat.
• Strong ability to quickly learn new technology and digital systems.

Nice To Haves

• Familiarity with the paperwork and processes of Charles Schwab and Fidelity is preferred.
• Experience working in a Registered Investment Advisory firm or operations for a Securities Broker-Dealer is preferred.

Responsibilities

• Deliver exceptional client service and provide operational and administrative support to the firm’s financial advisory team by serving as a point of contact for high-net-worth clients, addressing inquiries and requests.
• Facilitate various transactions and complete necessary paperwork on behalf of clients, including but not limited to initiating money movements, establishing new investment accounts, transferring accounts, closing accounts, and account maintenance.
• Collaborate with the Firm’s third-party custodian service teams and various other entities to carry out client services
• Ensure accurate record keeping and documentation of all client and vendor interactions using our customer relationship management (CRM) tool.
• Help teach clients how to utilize our client-facing technology systems.
• Scheduling and preparation of reports and other materials for client meetings.
• Ongoing maintenance of client electronic files.
• Assist with ad hoc projects, and help to maintain and improve firm processes and workflows to create efficiency.
• Provide ongoing service in accordance with company and vendor policies, practices, and regulations.

Benefits

• A comprehensive benefits package that includes health, Dental, Vision, Disability, and Life Insurance.
• A 401(k) plan that includes a company match after completing 1,000 eligible hours.
• Paid Time Off.
• Eligible for annual merit and COLA increases.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed