Wealth Management Client Associate (FP)

Bank of America • Allentown, PA

1d • Onsite

About The Position

Merrill Wealth Management is a leading global provider of comprehensive wealth management and investment products and services, specializing in goals-based wealth management for individuals, companies, and institutions. Their Financial Advisors and Wealth Management Client Associates help clients achieve their life goals through personalized advisory relationships, leveraging Merrill's investment insights and Bank of America's banking convenience. Merrill fosters an in-office culture with specific attendance requirements, while also allowing for role-specific flexibility. The company values diversity, encouraging employees to bring their unique perspectives and experiences to create a resilient, results-focused, and culturally driven work community. This specific role is responsible for providing client service support to multiple Financial Advisors (FAs), focusing on enterprise strategic objectives, operational excellence, and client advocacy. The Client Associate will customize solutions based on client needs and serve as the primary point of contact for all client service inquiries within Merrill.

Requirements

• Is an enthusiastic, highly motivated self-starter with a strong work ethic and an intense focus on results
• Demonstrates a client-centric mindset, always acting in the best interest of the client
• Has the ability to learn and adapt to new information and technology platforms
• High School Diploma / GED / Secondary School or equivalent

Nice To Haves

• Currently holds or is pursuing FINRA Securities Industry Essentials (SIE), Series 7, and/or Series 66 (63 and 65 accepted in lieu of 66)
• Possesses industry knowledge and an understanding of investment products
• Has experience working with clients, quickly fulfilling their needs, delivering complex solutions, and providing an excellent client experience
• Is comfortable operating in a fast-paced environment with changing and evolving responsibilities
• Is detail oriented
• Demonstrates a commitment to continuous learning and professional growth
• Exhibits sound judgment and discretion when handling sensitive information
• Strong computer application skills, including proficiency with Microsoft Word, Excel, PowerPoint, and Salesforce
• Demonstrates professional verbal and written communication skills

Responsibilities

• Provides excellent Client Service to the bank's clients through educating them on all of the bank's service and banking offerings
• Ensures timeliness, accuracy, and completeness in client materials and follows up on all client and Financial Advisor (FA) requests
• Assists with ensuring practices are in alignment with the bank's policies and procedures to support operational excellence, protect the bank's clients, and manage risk
• Identifies, deepens, and maintains client relationships through emphasizing the bank's offerings and promoting incorporation of banking into day-to-day practices, while communicating outputs to the FA
• Supports day-to-day team activities and needs including covering roles in times of absence or seasonal need increases, while leading with a client first mindset

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED