Wealth Client Associate II

Eastern Bank

42d • $27 - $43

About The Position

The Wealth Client Associate plays a key role in delivering exceptional client service and operational support to high-net-worth clients by collaborating with internal teams including their assigned Account Officers as well as Portfolio Managers, Operations, and Compliance. Client Relationship Support Serve as a primary point of contact for client service inquiries and requests. Assist with new client onboarding, including documentation, account setup, and coordination with internal teams. Assist with the Administration of Trust Accounts. Maintain accurate and up-to-date client records in the Trust Management System (TMS), Client Relationship Management (CRM), and Electronic Document Management System (EDMS). Support Account Officers in delivering a seamless and personalized client experience. Operational and Administrative Support Process general transactions and account maintenance. Coordinate with Operations and Account Officers to process specified transactions, account maintenance, transfers and closing. Track and follow up on client requests to ensure timely resolution. Prepare client reports meeting materials. Schedule, organize, and participate in client meetings and internal team calls. Maintains Trust records, distributions, and client correspondence. Compliance and Risk Management Ensure all client interactions and documentation comply with regulatory and internal standards. Assist with KYC/AML reviews, periodic account updates and audit requests. Escalate any compliance or risk concerns to the appropriate teams. Supports the administration of trusts and estates, ensuring compliance with fiduciary standards and governing documents. Portfolio Management Coordination Support Portfolio Managers by gathering data and preparing materials for client reviews. Communicate account activity and client cash receipts and requirements in support of trading. Team Collaboration Work closely with cross-functional teams to ensure consistent and high-quality service delivery. Provide out-of-office coverage for team members. Participate in team meetings, training sessions, and process improvement initiatives. Works with Trust Committee and Officers to work within the Trust parameters.

Requirements

• 2-5 years of experience in financial services, client service, trust and estates, and administrative support.
• Strong interpersonal and communication skills.
• High attention to detail and organizational ability.
• Proficiency in Microsoft Office (Excel, Outlook, Word); experience with CRM systems a plus.
• Ability to manage multiple priorities in a fast-paced environment.
• Professionalism, discretion, and a client-first mindset.
• Able to identify trust types with a general understanding of differences and implications.

Nice To Haves

• Preferred Bachelor’s degree in Finance, Business, Economics, or related field
• experience with CRM systems a plus.

Responsibilities

• Serve as a primary point of contact for client service inquiries and requests.
• Assist with new client onboarding, including documentation, account setup, and coordination with internal teams.
• Assist with the Administration of Trust Accounts.
• Maintain accurate and up-to-date client records in the Trust Management System (TMS), Client Relationship Management (CRM), and Electronic Document Management System (EDMS).
• Support Account Officers in delivering a seamless and personalized client experience.
• Process general transactions and account maintenance.
• Coordinate with Operations and Account Officers to process specified transactions, account maintenance, transfers and closing.
• Track and follow up on client requests to ensure timely resolution.
• Prepare client reports meeting materials.
• Schedule, organize, and participate in client meetings and internal team calls.
• Maintains Trust records, distributions, and client correspondence.
• Ensure all client interactions and documentation comply with regulatory and internal standards.
• Assist with KYC/AML reviews, periodic account updates and audit requests.
• Escalate any compliance or risk concerns to the appropriate teams.
• Supports the administration of trusts and estates, ensuring compliance with fiduciary standards and governing documents.
• Support Portfolio Managers by gathering data and preparing materials for client reviews.
• Communicate account activity and client cash receipts and requirements in support of trading.
• Work closely with cross-functional teams to ensure consistent and high-quality service delivery.
• Provide out-of-office coverage for team members.
• Participate in team meetings, training sessions, and process improvement initiatives.
• Works with Trust Committee and Officers to work within the Trust parameters.

Benefits

• Eastern offers a robust benefits and retirement package.
• Please see the description of benefits included with this job posting for additional information.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level