Wayzata Nissan Service Advisor

Walser Automotive Group•Wayzata, MN

14h•$70,000 - $115,000

About The Position

For more than 70 years, Walser Automotive Group has put people first: our customers, our employees, and our communities. As a family-owned, family-run company, we’ve grown to 29 dealerships representing 26 brands across Minnesota, Kansas, and Illinois. We lead with innovation, technology, and a promise to deliver an exceptional experience every time. And your work here matters: a portion of every vehicle sold and serviced supports the Walser Foundation, investing in schools, nonprofits, and workforce programs in our communities. At Walser, success starts with people. Join us to build a career where you can grow, belong, and make a real impact.

Requirements

High School Diploma, GED, or equivalent work experience
Experience in the automotive industry
Past experience working with a high level of urgency
Strong communication skills both verbal and written
Experience interacting with customers and providing a positive experience
High level of detail orientation and accuracy
Beginner to intermediate level of technical proficiency and experience using Microsoft office (outlook, excel, word), preference may be given to intermediate level skills
Proven experience working within a team environment
Must have a valid driver’s license

Nice To Haves

Tekion, Reynolds and Reynolds, or other Dealer Management Systems experience is a plus

Responsibilities

Act as the face of Walser service by greeting customers as they enter the service drive.
Perform vehicle walk-arounds, record mileage and VIN numbers, transport vehicles to technician bays, and write-up repair orders
Understand basic automotive repairs, know how long each service will take and how much the repair will cost
Serve as the liaison between technicians and customers, while relaying all information to set clear expectations of the visit to the guests
Work as a team with your service admin and technicians to generate working hours and provide an excellent experience for your guests
Prospect and sell dealership services, coordinate current work in progress, support pre-delivery activities and prepare for after-service delivery
Execute proper follow up techniques with customers to build repeat business and ensure guest satisfaction.
Stage vehicles and shuttle customers as needed
Must wear safety eyewear at all times when in dealership service departments
Must wear hard-toed shoes and slip resistant footwear in when in dealership service departments
Utilization of TruVideo/Estimate Tool
Embrace and exhibit Walser CORE values
All other duties, tasks and/or projects as assigned
Uphold Walser’s Core Values: Do The Right Thing, Lead By Example, Display Positive Energy, Be Open Minded

Benefits

Medical, Dental, Vision coverage & HSA/FSA (Includes Blue Cross Blue Shield coverage)
Paid Time Off (PTO) – Take time to relax, spend with family, or enjoy personal time away
Career Growth & Opportunity for Advancement
Fertility & Adoption Assistance: Receive up to $10,000 in financial assistance for fertility treatments and adoption expenses.
Comprehensive Health Benefits: Enjoy medical, dental, and vision coverage, plus access to HSA and FSA plans to help manage healthcare costs. Access to Blue Cross Blue Shield medical coverage and access to additional wellness benefits.
Life Insurance & 401(k) with Employer Match: Plan for your future with company-paid life insurance and a 401(k) program that includes an employer match.
Paid Clothing Program: Twice a year, choose from a hand-curated collection of branded Walser apparel—on us.
Employee Discounts: Enjoy exclusive employee discounts across products and services.
Employee Resource Groups: Connect, learn, and grow with our inclusive Employee Resource Groups, including Women of Walser, Drive with Pride, Asian Hmong Alliance, and Veterans at Walser.
Community Involvement
Employee Assistance Program (EAP) – Support for personal and professional challenges
Referral Program – Earn referral bonuses for referring talented candidates