Wayfinding Intern (Undergraduate Students)

Massachusetts Bay Transportation Authority•Quincy, MA

48d•Onsite

About The Position

The Massachusetts Bay Transportation Authority (MBTA or the "T") is seeking an intern interested in learning about and assisting the Wayfinding Team in its Department of Stations. The Wayfinding Intern will be exposed to how MBTA's user-friendly and ADA-compliant navigation system is implemented in Capital and State of Good Repair Projects, in accordance with MBTA guidelines and in compliance with the requirements of the Boston Center for Independent Living Lawsuit Settlement. The Wayfinding Intern will assist and provide support to the Wayfinding Team (and others). They will report directly to the Manager of Wayfinding. The scope of their responsibility will include, but not limited to, working with the Manager of Wayfinding and graphic designers to implement the MBTA Wayfinding program and assisting them in the development of new group databases and program reference documents. The most qualified (or ideal) candidates would be enrolled in an undergraduate / Bachelor's degree program in Architecture, Urban Planning, or Graphic Design, at least one (1) of experience with database applications, and above average skills in Microsoft Office, Adobe Creative Cloud, and effective communication in English. We are looking to hire one (1) intern, who will work at least four (4) days in-office (40 hours per week) for either three (3) or six (3) months, depending on the student's availability.

Requirements

Enrolled, for entire duration of employment, in the undergraduate / Bachelor's degree program of an accredited college / university in Architecture, Urban Planning, or Graphic Design.
Undergraduate degree candidates must have completed at least four (4) semesters or five (5) trimesters by the start date of this position.
Above average proficiency in Adobe Creative Cloud.
Above average proficiency in Microsoft Office (Word, Excel, PowerPoint, etc.).
At least one year of experience with database applications.
Above average ability to communicate effectively in English, both in written and oral forms.
Possess a valid U.S. driver's license.
Above average organizational, analytical, multi-tasking, and interpersonal skills.
Ability to handle sensitive and confidential information appropriately.
Ability to work effectively with a diverse workforce.
Highly organized, motivated, and have great attention-to-detail.
Ability to independently commute to assigned work locations in the Boston, MA metro area, as required by the role.
Authorized to work in the United States (international students in CPT, STEM, or OPT programs through a university are eligible to apply). The MBTA does not provide visa sponsorship, such as H1-B status.

Responsibilities

Photo-document existing wayfinding-related conditions and assets.
Participate in developing protocols for signage material, sample documentation, tracking, and storage.
Assist with preparation of new databases for Wayfinding sign standards and affiliated projects.
Develop standard sign type catalogue for implementation of sign graphics software.
Review transit-related maps for errors.
Assist Manager of Wayfinding and graphic designers with ongoing projects in design and construction phases.
Assist with research on sign materials and specifications.
Maintain staff work assignment schedules and proactively coordinate implementation of actions
Respond to inquiries from customers, vendors, and co-workers in professional and courteous manners.
Participate in team / staff meetings, organization events, fieldwork, project teams, or other duties as needed.
Additional responsibilities may include focusing on one or more departments or locations. See applicable addendum or hiring manager for department or location specific functions.
Perform all other duties and projects that may be assigned.