Full-time Waxing Specialist / Esthetician

Waxing The City of Houston•Houston, TX

48d•$12 - $30

About The Position

At Waxing the City, our licensed service providers are not only waxing experts, they’re waxing authorities. This led us to create our very own title of Cerologist™ technicians, combining “cera” (Latin for wax) with “ologist” (to highlight their level of education and expertise). LOVE WHAT YOU DO We are seeking beauty professionals who pride themselves on doing great work and driving results - whether it is building strong client relationships through excellent service and expert skills. Here's your chance to grow a career at Waxing the City in Houston (Memorial), TX. I love waxing! I love making people feel good and look amazing! I am a go-getter. Driven. Does this sound like you? If so, then you should definitely apply! SUMMARY: Do you love waxing? Does educating clients about the benefits of waxing and sharing the latest product trends energize you? Are you looking to sharpen your waxing skills or learn a new technique? If so, Waxing the City may be a good fit for you! At Waxing the City our clients are the focus and our technicians are the ultimate professionals at their craft. Responsible for implementation of customer service standards for all internal and external clients. Goal is to exceed client expectations from initial inquiry to on-going client relationship management. Responsible for maintaining a clean and professional environment. Accountable for efficient, effective and high-quality service provision following all defined waxing service standards. Support and protect our culture. Other duties as assigned in the spirit of teamwork. Follows safety standards in all aspects of performance of the above functions. Role Scope and Complexity The technician reports directly to salon manager/salon lead and indirectly to all members of ownership and is accountable for adhering to all service provisions and sanitation standards. They are accountable for meeting established service protocols and customer service standards focusing on both internal & external customers. Also accountable for informing and educating clients on our service offerings, retail products and membership program, building and retaining clients through social platforms, community engagement & other marketing efforts put forth by management.

Requirements

Current State Licensure (Esthetician, Cosmetologist)
Must be available to work weekends (Thursday through Sunday)
No previous full time waxing experience required (training will be provided)
May need to support opening or closing studio activities
Time Management Skills - a commitment to increasing skills to promote a positive client experience and speed of service to growth the business
Strong communication skills – both written and verbal
Flexible and adaptable individual who embraces being a part of a team
Exceptional Customer Service
Self-Motivated to promote add-on and enhancement services (upsells), products and overall skin knowledge transfer to clientele

Responsibilities

Implementation of customer service standards for all internal and external clients
Maintaining a clean and professional environment
Efficient, effective and high-quality service provision following all defined waxing service standards
Support and protect our culture
Other duties as assigned in the spirit of teamwork
Following safety standards in all aspects of performance of the above functions
Adhering to all service provisions and sanitation standards
Meeting established service protocols and customer service standards focusing on both internal & external customers
Informing and educating clients on our service offerings, retail products and membership program
Building and retaining clients through social platforms, community engagement & other marketing efforts put forth by management