Waxing Specialist - Esthetician / Cosmetologist

Radiant Waxing•Houston, TX

1d•Onsite

About The Position

The Waxologist is responsible for delivering exceptional waxing services while creating a welcoming, professional, and positive environment for guests and team members. Waxologists are expected to uphold the core values of our culture: Beautiful, Collaborative, and Purposeful, while contributing to an outstanding guest experience and the overall success of the salon. All Waxologists are expected to understand and embody the three pillars of our culture: Beautiful, Collaborative, and Purposeful, maintain self-awareness regarding how their actions and attitude impact the work environment, be personable, engaging, and professional with guests and team members, maintain positive energy as a service provider, coworker, and employee, operate in a calm, respectful, and drama-free manner, communicate respectfully with thoughtful tone and word choice, be open-minded, while maintaining healthy personal boundaries, and demonstrate a willingness to learn, grow, and improve as both a Waxologist and a team member.

Requirements

Arrive punctually and respect both guest and coworker time.
Follow all uniform guidelines and dress code standards.
Maintain a professional appearance, including light makeup, properly styled hair, and appropriate nail length.
Personal phone use should be limited while on the salon floor and must never interfere with guest service or team responsibilities.
Phones should not be used during guest interactions or services unless required for work purposes.
May not discount services or products unless specifically authorized by management.
All services must be properly entered and charged through the POS system.
Complimentary services, discounts, or adjustments require prior management approval.
May not solicit salon guests for private services outside of the business.
All clients serviced through the salon are considered salon clientele.
Must follow state board sanitation regulations and company hygiene standards.
Treatment rooms must be sanitized between every guest.
Workstations and common areas must remain clean, organized, and properly stocked.
Reliable attendance is required.
If a Waxologist cannot attend a scheduled shift, management must be notified as early as possible.
Expected to respond to management communication in a timely manner.
Must maintain professional conduct with guests and coworkers at all times.
Gossip, negativity, or disruptive behavior that affects the team environment or guest experience is not acceptable.

Responsibilities

Perform all Radiant Waxing services effectively and efficiently.
Charge accurately for all services performed.
Update all spreadsheets requested by management on a daily basis and ensure entries are accurate and completed on time.
Respond promptly to Trulark messages and guest inquiries.
Answer phones with a positive and upbeat attitude.
Acknowledge guests warmly, greeting them with a smile and offering a handshake to new guests.
Communicate clearly with coworkers regarding schedule updates and guest requests.
Return phone messages in a timely manner.
Offer guests water and use of the restroom upon arrival.
Review guest intake forms to verify there are no contraindications prior to service.
Escort guests to their treatment suite.
Maintain a clean, organized, and sanitary environment in treatment rooms and common areas.
Participate in team support and “The Dance” with coworkers.
Offer help whenever there is a need.
Support and encourage coworkers in areas where they may need assistance or improvement.
Attend and actively participate in team meetings.
Participate in marketing events outside the salon.
Support individual marketing efforts to grow personal clientele.
Contribute ideas during marketing brainstorming sessions.
Work toward both individual and team performance goals, including services, rebooking, product sales, guest retention, series sales, and FWB (Friends With Benefits).
Maintain positive guest reviews (reasonable guest situations will be taken into consideration).
Actively manage appointment books by shrinking and combining services whenever possible.
Provide guest education and recommendations tailored to each individual client.
Keep your appointment book accurate and up-to-date at all times.
Optimize your schedule by combining or shrinking services when appropriate, to maximize efficiency and revenue.
Actively rebook every guest before they leave to maintain client retention and meet salon goals.
Follow salon protocol for cancellations and no-shows, including notifying management promptly.
Arrive prepared for each appointment, ensuring no delays for guests or coworkers.
Inform management of any scheduling conflicts or changes in a timely manner.
Maintain daily, accurate records of services, rebooks, and add-ons in spreadsheets or salon software as requested by management.
Participate in ongoing training to maintain service standards.
Complete the initial proprietary training program.
Participate in ongoing training, including conference calls, workshops, and quality checks.
Watch WellBiz Office Hours training sessions.