Cerologist

Waxing The City•Dunwoody, GA

1d•$13 - $18

About The Position

At Waxing the City, our licensed service providers, Estheticians, are not only waxing experts, they’re waxing authorities. This led us to create our very own title of Cerologist™ technicians, combining “cera” (Latin for wax) with “ologist” (to highlight their level of education and expertise). After a week-long, hands-on training course at our Waxing University®, our service providers, Estheticians, become certified Cerologists. LOVE WHAT YOU DO We are seeking highly motivated beauty professionals who pride themselves on building strong client relationships through excellent service and expert skills. If you’re looking to learn, grow and build your career and have a passion for the industry, we want to hear from you. SUMMARY: Are you a "Go-getter" who loves waxing? Does educating clients about the benefits of waxing and sharing the latest product trends energize you? Are you looking to sharpen your waxing skills or learn a new technique? Do you have the ability to upsell services, sell retail, and studio memberships. If so, Waxing the City may be a good fit for you! At Waxing the City our clients are the focus and our technicians are the ultimate professionals at their craft. Responsible for implementation of customer service standards for all internal and external clients. Goal is to exceed client expectations from initial inquiry to on-going client relationship management. Responsible for meeting and exceeding service, retail, and membership individual monthly goals. Responsible for maintaining a clean and professional environment. Accountable for efficient, effective and high-quality service provision following all defined waxing service standards. Support and protect our culture. Other duties as assigned in the spirit of teamwork. Follows safety standards in all aspects of performance of the above functions. Role Scope and Complexity The technician reports directly to studio manager/studio lead and indirectly to all members of ownership and is accountable for adhering to all service provisions and sanitation standards. They are accountable for meeting established service protocols and customer service standards focusing on both internal & external customers. Also accountable for informing and educating clients on our service offerings, retail products and membership program, building and retaining clients through social platforms, community engagement & other marketing efforts put forth by management.

Requirements

Current State of GA Licensure (Esthetician, Cosmetologist)
A passion for waxing and the beauty industry
Time Management Skills
Strong communication skills – both written and verbal
Flexible and adaptable individual who embraces being a part of a team
Exceptional Customer Service
Self-Motivated
Must be able to work weekends (Saturday 9AM - 5PM & Sunday 10AM - 3 PM)
Must be comfortable with providing Brazilian (P) services

Responsibilities

Implementation of customer service standards for all internal and external clients
Exceed client expectations from initial inquiry to on-going client relationship management
Meeting and exceeding service, retail, and membership individual monthly goals
Maintaining a clean and professional environment
Efficient, effective and high-quality service provision following all defined waxing service standards
Support and protect our culture
Informing and educating clients on our service offerings, retail products and membership program
Building and retaining clients through social platforms, community engagement & other marketing efforts put forth by management
Other duties as assigned in the spirit of teamwork
Follows safety standards in all aspects of performance of the above functions