WAVE Foundation Volunteer Manager - Full-Time Hourly

Newport Aquarium • Newport, KY

402d

About The Position

The Volunteer Manager at WAVE Foundation is responsible for overseeing the daily activities of volunteers and interns, ensuring quality experiences and compliance with human resources policies. This role involves recruiting, training, and mentoring volunteers, as well as managing relationships with community groups and other organizations to further the mission of WAVE Foundation. The position also includes budget management and collaboration with various departments to meet staffing needs.

Requirements

• Minimum of three years of experience in the field of volunteer services.
• Knowledge of zoo and aquarium industry, experience in related field a plus.
• Experience in training and onboarding volunteers or staff.
• A passion for people, animals, and conservation.
• Supervisory experience required.
• Great organizational, communication, and interpersonal skills required.
• A valid driver's license with a good driving record, and ability to travel as needed.
• Willingness to be trained in animal handling.
• Ability to work a flexible schedule which may include evenings, weekends, and holidays.
• Proficiency in M365, GSuite, and database, and ability to master new software quickly.

Nice To Haves

• Better Impact experience a plus.

Responsibilities

• Monitor the day-to-day activities of volunteers and interns to ensure quality experiences.
• Ensure that volunteer files are securely stored and privacy/confidentiality is maintained.
• Maintain appropriate documentation necessary to assure proper implementation of Volunteer & Intern Services.
• Oversee the implementation of human resources policies, procedures, and practices including the development of position descriptions, on-job training, and evaluations for all volunteers.
• Recruit, interview, select, and onboard volunteers and interns that have the right technical and personal abilities to help further WAVE Foundation's mission.
• Coach and mentor volunteers and interns as appropriate to improve performance.
• Establish good working relationships and collaborative arrangements with community groups, unpaid staff, and other organizations to help achieve the goals of WAVE Foundation.
• Work with other WAVE and aquarium departments to assist in volunteer & intern staffing schedules and needs.
• Train staff to work effectively and cooperatively with volunteers.
• Ensure that volunteers & interns are given appropriate training to be successful in their positions and records of volunteer hours are maintained according to established procedures.
• Ensure that volunteers & interns receive the appropriate level of supervision and recognition.
• Assist with conflict resolution among clients, staff, and volunteers according to established procedures.
• Develop, manage, and monitor the departmental budget and related expenditures.
• Communicate and maintain working relationships with guests, staff, supervisors, other departments, suppliers, professional associations, and colleagues in related industries.
• Maintain awareness of all volunteer/development activities and programs to effectively promote WAVE Foundation and Aquarium.
• Work with WAVE Staff to develop, plan, and implement fundraising events.
• Other duties as assigned.

Benefits

• Profit sharing
• Health insurance
• Dental insurance
• 401(k) matching
• Comprehensive medical, dental, and vision insurances
• 40 sick hours, 40 personal hours, 8 Holidays, and 80 Vacation Hours annually
• Free entrance for you and your dependents to most Herschend Enterprises' properties
• Earn 1 General Admission complimentary ticket per pay period
• Discounts at Sharky's Café, Sweet Dreams Candy Company, and the gift shop
• Discounted tickets and annual passes for friends and family
• Training and development opportunities
• Grow U programs for education funding.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Animal Production and Aquaculture
• Education Level: Bachelor's degree