Waters XEVO Engineer

CBRE•New Brunswick, NJ

7d•Onsite

About The Position

Full Spectrum Lab Services from CBRE offers a professional suite of services to a variety of clients in the life sciences and other industries, including those in pharmaceuticals, biotech, medical devices, and genomics, as well as contract research organizations (CROs) and contract manufacturing organizations (CMOs). Our comprehensive range of services includes laboratory consulting, real estate services, instrumentation repair and maintenance, full asset management, and more—covering the entire spectrum of life sciences facilities. With expertise across various life sciences categories, CBRE is a leader in managing highly-regulated spaces within the industry. About the role! The Senior Field Service Engineer is responsible for the installation, repair, preventive maintenance (PM), and qualification (IQ/OQ/PQ) of advanced analytical instruments—including Waters Xevo mass spectrometers, Waters QDa mass spectrometers and ACQUITY HPLC/UPLC systems—at customer sites and in-house. Travel: This is a traveling role within the central New Jersey area.

Requirements

High School Diploma, GED, or trade school diploma with 5-8 years of job-related experience. In lieu of a diploma, a combination of experience and education will be considered.
Meet the physical requirements of this role including stooping, standing, walking, climbing stairs/ladders, and the ability to lift/carry heavy loads of 50 lbs. or more.
The innovative mentality to develop methods that go beyond existing solutions.
Ability to solve unique problems using standard and innovative solutions having a broad impact on the business.
In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
Expert organizational skills with an advanced inquisitive mindset.
Highly sophisticated math skills. Ability to calculate somewhat complex figures such as percentages, fractions, and other financial-related calculations.
Experience with Mass Spectrometry & Chromatography (Waters Xevo, QDa & ACQUITY Specialist)

Nice To Haves

Prior shift management or supervisory experience preferred.

Responsibilities

Perform installation, calibration, repair, and preventive maintenance on Waters Xevo MS, ACQUITY HPLC/UPLC, and related analytical instruments (e.g., Agilent, Shimadzu, Thermo, Dionex).
Execute IQ/OQ/PQ qualification protocols and maintain compliance with GMP, GLP, and safety standards.
Diagnose and troubleshoot operational problems on complex laboratory equipment, including GC/MS, LC/MS, QQQ, ICPMS, UPLC, and related peripherals (e.g., headspace, autosamplers).
Develop and validate LC-MS/MS methods using ACQUITY UPLC and Xevo MS platforms; optimize chromatographic conditions for complex sample matrices.
Complete detailed service reports and documentation for each service ticket and regulatory submission.
Train customers and other service representatives on instrument operation, maintenance, and software (MassLynx®, Empower®).
Act as a technical escalation point for critical service issues and provide mentorship to junior engineers.
Maintain strong customer relationships and identify business opportunities for service growth.
Participate in the growth of the region and company by supporting business development initiatives.
Travel to various customer locations as required; overnight travel may be necessary.