Waters Empower LAC/E Box support engineer

CGI • Plymouth Meeting, PA

395d • $53,100 - $130,600

About The Position

The Waters Empower LAC/E Box support engineer is responsible for providing technical support and maintenance for the Waters Empower software and its associated LAC/E Box, which is essential for laboratory data acquisition systems. This role involves system installation, troubleshooting, compliance with regulatory standards, and user training, ensuring optimal performance and data integrity in laboratory environments.

Requirements

• In-depth knowledge of Empower 3 or later versions.
• Familiarity with HPLC, GC, and related techniques.
• Networking, Windows OS, and database management skills.
• Knowledge of GxP, 21 CFR Part 11, and other relevant regulations.
• Ability to diagnose and resolve complex technical issues.
• Bachelor's degree in Computer Science, Information Technology, Chemistry, Biochemistry, Engineering, Life Sciences, or a related discipline.
• Minimum 2-5 years of experience in laboratory IT support, instrument validation, or chromatography systems.

Nice To Haves

• Hands-on experience with other chromatography data systems or laboratory IT solutions.
• Exposure to laboratory information management systems (LIMS) or electronic lab notebooks (ELN).
• Knowledge of scripting or automation tools to improve workflows.

Responsibilities

• Set up Waters Empower software and LAC/E boxes.
• Configure connections between instruments and the LAC/E Box.
• Diagnose and resolve software, hardware, and network connectivity issues.
• Address chromatographic data acquisition and processing problems.
• Collaborate with vendors or IT teams for escalations when necessary.
• Perform routine system health checks on LAC/E Boxes and associated software.
• Apply software patches and firmware updates.
• Ensure system compliance with regulatory and client standards.
• Support adherence to industry standards like 21 CFR Part 11.
• Ensure data integrity and audit readiness for laboratory systems.
• Provide user training for Empower software and LAC/E Box operation.
• Create and maintain system documentation, including SOPs, user guides, and troubleshooting manuals.
• Assist in integrating LAC/E Boxes with laboratory networks or enterprise systems.
• Optimize workflows to improve lab efficiency and system performance.

Benefits

• Competitive compensation
• Comprehensive insurance options
• Matching contributions through the 401(k) plan and the share purchase plan
• Paid time off for vacation, holidays, and sick time
• Paid parental leave
• Learning opportunities and tuition assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree