Waterpark Member Services Team Member

Acac•Charlottesville, VA

21h

About The Position

It's a great time to join acac Waterpark team! We are looking for enthusiastic team members that will provide a great member experience at our Waterpark. Summary/objective Responsible for delivering consistent and accurate information to members and guests, while providing an engaging and positive service experience. Essential functions Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Greet all members and guests in a friendly and courteous manner Check every member and guest in accurately and quickly Manage member and guest enrollment in programs and events Answer incoming calls in a clear and friendly and expedient manner Provide information regarding acac programs and registration Maintain up to date knowledge of programs, classes and club operations, events, policies, etc. Maintain an orderly and highly functional work area Process POS transactions accurately and in an efficient manner Know and adhere to opening and closing procedures Collaborate with team members in the spirit of outstanding customer service, teamwork, and communication

Requirements

Must be able to stand, move, walk, and bend for the duration of a shift
Must have ability and willingness to work varied shifts including days, evenings, weekends, and holidays
High School Diploma or GED preferred
Prior customer service experience highly desired
Prior experience handling payments and cash registers
Proficient computer skills
Must be at least 17 years old
Read, sign, and abide by the policies included in the Team Member Handbook
Park in team member-designated areas
Club cleanliness is an all-team responsibility; assist whenever necessary in any area of the club to keep the club neat and clean
Assist with Service Days
Assist with acac programs, special events, or activities outside your department
Promptly return messages
Exhibit a positive attitude at all times
Deliver five-star service to members and guests with friendliness, direct eye contact, and a pleasant demeanor at all times

Nice To Haves

Prior customer service experience highly desired

Responsibilities

Greet all members and guests in a friendly and courteous manner
Check every member and guest in accurately and quickly
Manage member and guest enrollment in programs and events
Answer incoming calls in a clear and friendly and expedient manner
Provide information regarding acac programs and registration
Maintain up to date knowledge of programs, classes and club operations, events, policies, etc.
Maintain an orderly and highly functional work area
Process POS transactions accurately and in an efficient manner
Know and adhere to opening and closing procedures
Collaborate with team members in the spirit of outstanding customer service, teamwork, and communication