Waterpark Front Desk

Chula Vista Resort•Wisconsin Dells, WI

3d•Onsite

About The Position

The primary responsibilities and duties of this position consist of, but are not limited to, the following: Willingness to take the most effective role deemed necessary by supervisors or managers. Maintaining the operational effectiveness of the aquatic department, while delivering superior quality and service at all times. Maintaining compliance with all legal requirements, codes, cleanliness and sanitation standards. Safeguarding the confidentiality of customer, company and employee information. Taking all opinions and suggestions under advisement before making decisions of major proportion while assuming full responsibility of the decisions themselves. Maintaining a cooperative working relationship with guests and the entire staff. Ensuring that all standards will be consistent with the goals and objectives already established by the resort as a whole. Handling difficult situations tactfully. Consistently showing the ability to recognize and deal with priorities. Meeting deadlines for time-sensitive activities. Completing all obligations; do what has been committed upon. Maintaining a well-groomed, professional appearance appropriate for the position and the situation. Creating the highest customer satisfaction possible by: Ensuring you provide prompt, friendly, quality service Using proper language to guests and subordinates, both in person and over the radios. Having complete knowledge of the areas of your operation. Having a clean, sanitary, organized work station. Practicing cash handling policies and procedures in line with Chula Vista Resort’s stated standards.

Requirements

Knowledge of all facets of hotel including guest relations, as they apply to Chula Vista Resort, is required.
The ability to work with other people effectively in a staff position is important.
Must have the ability to think creatively regarding the needs of the resort and solve problems or seize opportunities as they occur.
Must have the ability to clearly define objectives.
Must have working knowledge of standard computing functions.
Standing, bending, kneeling.
Walking, climbing stairs, turning head and torso, bending arms, wrists and fingers.
Must have full use of eyes and ears, full power of speech.

Nice To Haves

High School Diploma

Responsibilities

Willingness to take the most effective role deemed necessary by supervisors or managers.
Maintaining the operational effectiveness of the aquatic department, while delivering superior quality and service at all times.
Maintaining compliance with all legal requirements, codes, cleanliness and sanitation standards.
Safeguarding the confidentiality of customer, company and employee information.
Taking all opinions and suggestions under advisement before making decisions of major proportion while assuming full responsibility of the decisions themselves.
Maintaining a cooperative working relationship with guests and the entire staff.
Ensuring that all standards will be consistent with the goals and objectives already established by the resort as a whole.
Handling difficult situations tactfully.
Consistently showing the ability to recognize and deal with priorities.
Meeting deadlines for time-sensitive activities.
Completing all obligations; do what has been committed upon.
Maintaining a well-groomed, professional appearance appropriate for the position and the situation.
Ensuring you provide prompt, friendly, quality service
Using proper language to guests and subordinates, both in person and over the radios.
Having complete knowledge of the areas of your operation.
Having a clean, sanitary, organized work station.
Practicing cash handling policies and procedures in line with Chula Vista Resort’s stated standards.