Waterpark Common Area Manager
About The Position
Kalahari Resorts & Conventions is seeking a Waterpark Common Area Manager. In this position you will be responsible for the administration, operation, and staff management of the indoor and outdoor waterpark common areas. Oversee the training and performance management of staff, ensure a high level of sanitation and cleanliness of public spaces, and maintain company standards in delivering guest safety and satisfaction. As part of our team, you’ll embody our Promise to Lead with Love guiding, supporting, and inspiring associates while delivering extraordinary guest experiences. Your professionalism and helpful attitude will set the tone for a positive overall impression of the Kalahari.
Requirements
- A minimum of 2 years’ experience in management, waterpark, or aquatics departments required.
- A Minimum 1 year of experience in managing large staff covering multiple shifts.
Nice To Haves
- A minimum of 1 year of experience in housekeeping or commercial cleaning is preferred.
Responsibilities
- Respond to all guest requests, problems, complaints, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction.
- Motivate, coach, teach, train, counsel and discipline associates according to Kalahari SOP’s.
- Ensures staff is trained for all positions and cross trained within departments.
- Develops written guidelines, training manual and procedures for staff operations.
Benefits
- Career growth opportunities with promotion from within
- 401(k) matching, paid time off, and holiday compensation
- Health, dental, and vision coverage for full-time associates
- Employee appreciation events, discounts, and perks at all resorts
- Education assistance programs to help advance your career
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
