Water Treatment Support Specialist IV

Miura America Co., Ltd.•Rockmart, GA

About The Position

The Water Treatment Support Specialist is responsible for supporting the Miura branch offices, factory, and Miura representatives regarding maintenance, production, and sales inquiries, while advancing Miura’s water treatment capability inside and outside of the boiler room. This includes research of current and emerging water treatment technologies, determining internal and/or external sources of products, the creation and implementation of support documents, traveling to customer sites for events such as hands-on training and maintenance support, reviewing water analysis reports, and answering inquiries from both maintenance and sales. They are also responsible for analyzing and supporting water treatment business development through activities such as data analysis, product development, and quality improvement. Communication and collaboration includes daily interaction with employees at all levels within Miura, including but not limited to, sales, maintenance, administration, engineering, and production staff, so that support can be provided in a timely manner and correct manner to entities needing support, particularly related to water treatment topics and products. To continue improving the department and self, candidates will be responsible to gain higher levels of education and experience in water treatment equipment and treatment styles. Candidates that have a solid understanding of Miura’s system and product lineup – such as installation, operation, maintenance, water treatment – with an ability to convey technical information in step-by-step instructions using excellent verbal and written communication skills will succeed in this role.

Requirements

Must understand and be able to apply the principles of the MIURA “MOTTO,” “MISSION and VISION,” “MIURA WAY,” and “CSLP – Complete Solutions & Lifecycle Partnerships” to their everyday work activities where applicable and always put safety first.
Excellent written communication skills.
Must be proficient in speaking in front of various audiences (employees, customers, representatives).
Collaborative working style with strong ability to proactively establish and maintain working relationships with all support departments and multi-cultural teams.
Functional experience with Microsoft Office programs (Outlook, Excel, Word, PowerPoint, Teams).
Exceptional time management skills and ability to prioritize tasks and complete them in a timely manner.
Proven organizational and planning skills. Must be a self-starter with great initiative.
Multi-tasked, analytical approach to problem-solving with strong attention to detail.
Ability to gather, analyze & present information utilizing strong verbal/written communication skills.
Knowledge and practical experience in working remotely, building and maintaining customer trust, problem solving, maintenance & safety best practices.
Interact professionally with customers, co-workers, and suppliers in stressful and busy situations.
Submits required documentation on timely basis & meet deadlines.
Excels within the guidelines of both corporate and departmental policies.
Regular and reliable attendance is required.
Ability to travel an average of 25% domestically while managing travel expenses in a cost-efficient manner.
Bachelor’s degree ( in a STEM field and/or Certified Water Technologist discipline.)
5 or more years in industrial water treatment.
Strong understanding of water treatment technologies and facility operations.
Experience with cooling towers, closed-loop systems, and wastewater treatment.
Excellent project management and communication skills.
Familiarity with regulatory frameworks (EPA, OSHA, local water authorities).

Nice To Haves

Experience in researching information and technical troubleshooting/problem solving with mechanical & electrical components and controls is a plus but not required.
Ability to read wiring diagrams and schematics is a plus but not required.
Experience with ASME section 1 and section 8 code is a plus but not required.
Experience with UL standards is a plus but not required.
Experience with heat transfer and fluid analysis is a plus but not required.

Responsibilities

Advance MIURA’s Ability to Perform Water Treatment for an Entire Facility - Inside & Outside of the Boiler Room
System Development & Integration
Innovation & Research
Regulatory & Environmental Compliance
Client & Internal Collaboration
Water Treatment Department Skill Development
Provide Complete Water Treatment Support & Follow-Through (Case Management)
Assist sales and maintenance/service personnel from Miura and our Representative Network by answering water treatment, water quality, and associated water equipment questions, coordinating with internal departments (Maintenance, Engineering, Maintenance Support, Production Support, etc.) to provide guidance with troubleshooting Miura water quality products and services within the department’s guidelines for timeliness and efficiency in the Case Management System.
Responsible for supporting the maintenance and sales staff in relation to the subject of water treatment. This involves becoming a technical expert in multiple product lines (chemical, water treatment equipment, federal/state/local codes, and regulations, etc.).
Water Lab Support
Be familiar with water analysis laboratories and the water analysis procedures to support the water analysis labs.
Create and update supporting technical documentation (manuals, FAQ/quick guides, knowledge base, tools, & calculators, etc.) to assist MAC and Rep maintenance and sales personnel with documents pertaining to content such as PV replacements, retrofits, parts identification, digital services, etc., as identified through a regular case management review and interaction with MAC’s Maintenance team.
Create and revise documents in support of Sales, Maintenance, and Production Departments in relation to water treatment topics and products.
If applicable, translate documents from Japanese to English and/or English to Spanish.