Water Softener Service Technician
About The Position
At ABC Home & Commercial Services, we're more than just a company; we're a family committed to excellence. With 75 years of history and a team of over 1,000+ employees serving a growing network of cities in Central and South Texas, we take pride in being a family-owned business dedicated to fulfilling commitments, serving others, and supporting families. Come be a part of something special - apply now! How You'll Make an Impact: As ABC’s Water Softener Service Technician (WQ), you will sell, install, repair, and/or maintain water treatment and filtration systems with professionalism and excellent customer service.
Requirements
- Water Softener experience required - at least 1 year minimum.
- Must hold a valid driver's license with an issue date of at least five years prior to the date of this application.
- Class I, II, or III Water Treatment license, or the ability to obtain one.
- Excellent communication & customer service skills.
- High proficiency with emailing, instant messaging and use of various electronic devices and applications for effective communication/information sharing.
- Ability to prioritize workload, work under pressure and handle irate customers and still maintain good composure.
- Dependable and self-motivated with desire to work year-round.
- Ability to work inside and/or outside for long periods of time, sometimes in extreme temperatures.
Responsibilities
- Must know and understand all applicable federal, state, and local codes and be able to apply them in a practical manner on each job.
- Accurately diagnose the cause of water quality issues; recommend options for repair, installation or replacement of systems to customers; and complete all authorized service repairs.
- Quote each job by using a flat rate price book in accordance with company policy, collect and deliver payment from customer to the office and complete and submit all required paperwork in a timely and accurate manner.
- Work with inspectors, suppliers and co-workers to ensure correct project work, while abiding by all codes.
- Carry out general skills such as: soldering; pipe-threading/gluing/using pro-press tools and fittings; diagnosing mechanical issues with water treatment equipment and repairing; water leak detection and repair; performing basic water quality tests; changing out drinking water filters.
- Communicate effectively with supervisors, dispatchers, CSRs and customers to ensure complete alignment at all times during the service repair or replacement process.
- Work with and train any helpers which may be assigned to work with you.
- Maintain necessary licenses or certifications and complete required continuing education.
- Maintain a professional attitude at all times with customers, fellow employees and supervisors.
Benefits
- Comprehensive benefits package including health, dental, vision, and life insurance.
- 401(k) with company matching.
- Paid vacation, sick leave, and participation in our Profit-Sharing Plan.
- Additional compensation opportunities through our Lead Now Program.
- Company clubs, outings, and paid training and development opportunities.
- Tuition reimbursement and educational scholarships for employees and family members.
- Volunteer Engagement Program with approved Volunteer Time Off (VTO).
- Wellness program including a gym membership and a company vehicle with gas card.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
