WATER/SEWER ACCOUNT COORDINATOR
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About The Position
The Water/Sewer Account Coordinator is an unclassified position within the Department of Finance, responsible for administering water and sewer billing systems for Fulton County. This role involves supervising assigned staff, ensuring that all billing processes are executed accurately and efficiently. The coordinator will oversee employee work schedules, evaluate staff performance, and act as a liaison between employees and management. The position requires a strong understanding of utility billing and account services, as well as the ability to analyze and resolve billing issues related to water and sewer services. In addition to supervisory duties, the coordinator will organize, prioritize, and assign work to ensure that objectives are met. This includes monitoring the status of work in progress, providing technical expertise to staff, and preparing reports for management. The coordinator will also be responsible for reviewing and preparing water and sewer bills, ensuring that accounts are billed accurately, and handling customer service functions related to billing inquiries and issues. The role requires a proactive approach to problem-solving, particularly in analyzing and troubleshooting billing discrepancies, coordinating with external agencies, and maintaining documentation related to billing processes. The coordinator will also be involved in testing procedures for billing software updates and ensuring that staff are trained on new systems and processes. Overall, this position plays a critical role in the financial operations of Fulton County's water and sewer services, ensuring compliance with policies and procedures while providing excellent service to the community.
