Water Quality Specialist

Essential Utilities, Inc.-posted 4 months ago
Entry Level
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Aqua, an Essential Utilities company, employs people in a variety of roles within our eight-state footprint, ranging from field workers and customer service representatives who are on the front lines working with customers, to scientists and engineers who help ensure we’re delivering reliable water and wastewater services to our communities. If you’re looking for a rewarding career helping improve our environment and protect our natural resources, we encourage you to join our team! About Essential Utilities Essential Utilities, Inc. delivers safe, clean, reliable services that improve quality of life for individuals, families, and entire communities. Operating as the Aqua (water and wastewater services) and the Peoples and Delta (natural gas) brands, Essential serves approximately 5.5 million people across 10 states. We are committed to sustainable growth, operational excellence, a superior customer experience, and premier employer status - including a competitive and comprehensive benefits package as well as a commitment to career growth opportunities. We are advocates for the communities we serve and are dedicated stewards of natural lands, protecting more than 7,600 acres of forests and other habitats throughout our footprint. Our company is one of the most significant publicly traded water, wastewater service and natural gas providers in the U.S.

  • Responds to customer inquiries and complaints regarding water quality in a timely and professional manner.
  • Determines the appropriate action needed (including sampling) to resolve the issue.
  • Schedules appointments as needed.
  • Visits customers, collects samples and investigates inquiries and complaints.
  • May remove and replace faucet aerators and hose connections.
  • Adheres to all appropriate protocols when collecting samples.
  • Coordinates with Aqua’s laboratory to order the proper analysis for each sample collected.
  • Conducts field analysis for parameters such as pH and chlorine residual.
  • Documents and records samples in accordance with departmental policies and procedures.
  • Analyze water quality problems in Pennsylvania and pursue possible causes and remedies.
  • Coordinates assistance from internal departments as needed including Network, Maintenance and Meter departments.
  • Creates work orders for field activities, such as flushing out and/or blowing out customers service lines.
  • Assists meter setters in performing service line flush outs.
  • Records meter reading when necessary.
  • Serves as an internal subject matter expert on Lead and Copper Rule.
  • Provides guidance and training statewide to internal stakeholders to ensure compliance.
  • Implement compliance sampling campaigns with customers, such as the Lead and Copper Rule.
  • Assists with the design of compliance sampling programs and sample plans.
  • Assists with sitting of sample locations, sample stations, and outreach to customers.
  • Completes all appropriate paperwork for new sample stations and communicates to the maintenance department for installation.
  • Coordinates lead sampling, service line inventory, and system investigations to identify customer owned lead service lines.
  • Follows Aqua protocol on lead service lines, follow-up testing, education and documentation.
  • Assists with lead programs in other portions of Pennsylvania.
  • Coordinates with internal divisions and external plumbers on the Aqua ACT 120 service line replacement program.
  • Keeps accurate records, drops off materials, explains information to customers on the plan and provides results to customers verbally and in writing.
  • Works with the Aqua PA Treatment Department to ensure optimization of corrosion control treatment.
  • Updates and maintains files and documentation of customer contacts.
  • Assists with customer notifications for water emergencies using the Everbridge program.
  • Assists with running campaigns during major emergencies.
  • Provides quality control and water quality expertise to Pennsylvania regarding water quality inquiries.
  • Provides period training on handling water quality complaints to control center representatives.
  • Retrieves customer results on a regular basis from the lab’s computer system (LIMS).
  • Ensures all analyses are completed.
  • Interprets analytical results of chemical and microbiological testing and explains these results to customers.
  • Schedules nightly flushing or night distribution flushers in SAP program.
  • Coordinates additional requests with internal departments.
  • Works with communications team to address water quality issues that may arise in news media or in public forums.
  • Works with Aqua staff to resolve and document customer complaints filed with the Public Utility Commission.
  • Distributes water quality reports as part of a good faith effort to reach customers.
  • Assists with other tasks or projects as assigned.
  • A bachelor’s degree in environmental science or a related field preferred.
  • Minimum of 2 years water quality experience preferably with a water utility.
  • Valid US Driver’s license.
  • Competitive and comprehensive benefits package.
  • Commitment to career growth opportunities.
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