Water Park Team Leader

LEGOLAND Water Parks • Winter Haven, FL

2d • $17 • Onsite

About The Position

With a strong focus on both staff and guest obsession , the Water Park Team Leader plays a key role in creating an exceptional guest experience and making this one of the best places to work. This is a guest-facing, frontline leadership role supporting daily operations within an assigned zone of the Water Park. As a Water Park Team Leader, you will act as a fully trained and certified subject-matter expert on water attractions, serving as a role model for safety, service, and professionalism while supporting your team and ensuring smooth, efficient operations.

Requirements

• Previous experience in a guest-facing role (theme park, resort, or similar environment preferred).
• Strong communication, teamwork, and leadership skills.
• Basic math and computer skills preferred.
• Ability to work flexible schedules , including evenings, weekends, and holidays.
• Must obtain and maintain StarGuard ELITE Lifeguard Certification .

Responsibilities

• Lead by example by ensuring all team members follow water park safety competencies and proper aquatic safety practices.
• Support efficient daily operations while consistently delivering excellent guest service.
• Act as a trusted frontline leader, communicating effectively with zonal and management leadership.
• Notate and report daily operational occurrences and assist leadership with issue resolution.
• Participate in shift briefings to review daily priorities and assignments.
• Monitor staff breaks to ensure proper coverage and smooth rotations.
• Complete presentation and safety checklists to ensure cleanliness and operational standards are met.
• Support opening and closing procedures in accordance with established guidelines.
• Serve as the first point of contact for guest inquiries, resolving concerns professionally and positively.

Benefits

• Excellent Health Care Options: Comprehensive medical, dental, and vision coverage.
• Outstanding Paid Time Off (PTO): Enjoy well-deserved breaks to recharge!
• Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions.
• Recognition Programs and Rewards: Celebrate your achievements and hard work!
• 401(k) Program: Save for the future with company matching contributions.
• Tuition Reimbursement Programs: Get support for further education and career growth.
• Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees