Water Park Cashier - Guest Service Specialist

Blue Water Hospitality Group, LLC • Chincoteague, VA

23h

About The Position

Be the shining light that sets our guests experience on the right foot from the moment they arrive.

These exceptional guest service providers assist guests through the reservation and check-in process providing exceptional service, a friendly demeanor, and an attitude of helpfulness throughout the entire process.

These spotlight individuals provide support and assistance to our guests throughout their stay.

Going the extra mile for a smile is the norm in this role!

Requirements

• Must be enthusiastic, upbeat, and energetic
• Strong attention to detail
• Ability to work a diverse work schedule to include weekends, holidays, and evening hours.
• Must work well under pressure and in high-stress situations
• Must be able to effectively use computers and technologies including answering the phones, using computers, copiers, fax machines as well as credit card or cash machines
• Excellent communication skills
• High school diploma or GED equivalent
• 1-3 years of the front desk, reservations, or customer service-oriented role

Responsibilities

• Efficiently and professionally operate all features at the front desk and guest service station, including taking reservations, checking guests in and out from their stay, handling site charges or rental fees with guests, and addressing issues or concerns appropriately.
• Use the Blue Water Way to provide an impactful guest interaction from phone handling to face-to-face guest interactions
• Support concierge department through helpfulness and supportive guest relations including directing guests, answering questions, or assisting in making arrangements to support their stay at the property
• Follow the daily procedure for opening and closing of guest service center including ensuring a clean and orderly guest service center and environment
• Follow proper cash handling procedures including collecting monies, room/site charging, logging the money into the computer program, obtaining, and distributing a receipt with the guest's signature, writing information on the daily room charge ledger, and handing the ledger to the Front Desk and dropping cash at the close of shift.
• Ensures the property is clean, orderly, well-manicured, and guest-ready always.
• Performs other duties as assigned.
• Provides regular and reliable attendance.
• Availability from Memorial Day through Labor Day preferred

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED