Water & Fire Project Manager

Paul Davis Restoration•Appleton, WI

14d•$70,000 - $85,000

About The Position

As the Water & Fire Project Manager , you will be one of the first responders and primary liaison between Paul Davis and customers experiencing property loss due to water, fire, smoke, mold, or storm damage. Your mission is to restore and stabilize the property swiftly, professionally, and compassionately — laying the foundation for a full recovery. This role requires a proactive, customer-focused mindset and strong coordination skills to deliver fast, efficient, and high-quality mitigation services — while maintaining open lines of communication with property owners, insurance adjusters, and your internal team. For over 25 years, Paul Davis of Southeastern Wisconsin and Illinois has been the leading provider of emergency restoration and full-service reconstruction for residential, commercial, and industrial properties. We specialize in: Water, fire, smoke, and mold damage restoration Storm and weather-related disaster recovery Contents cleaning and pack-out services Reconstruction and remodeling Emergency response 24/7/365 Why Join Paul Davis? Award-winning company culture built on care and trust. Unlimited earning potential tied to performance. Training, certifications, and opportunities for career growth . The chance to make a real difference in people’s lives every day. Our mission is to restore calm in the most chaotic moments. We respond with speed, precision, and compassion — helping families and businesses rebuild their lives and spaces with confidence. Since 1966, Paul Davis has been an industry leader in the areas of property damage mitigation, reconstruction and remodeling. With more than 370 offices in our franchise network, the company serves residential, institutional, and commercial customers and clients across the United States and Canada. We have built our heritage one project at a time, establishing a reputation for performance, integrity and responsibility among customers and carriers alike. Whether property damage is caused by water, fire, smoke, storms or other disasters, we deliver on our promise to deliver excellence, expertise and a customer experience that is second to none. At Paul Davis, our passion for quality drives everything we do. Our Vision: To Provide Extraordinary Care While Serving People In Their Time Of Need. Our Values: Deliver What You Promise Respect The Individual Have Pride In What You Do Practice Continuous Improvement Our Mission: To provide opportunities for great people to deliver Best in Class results

Responsibilities

Respond quickly to loss calls and initiate contact with the customer and adjuster.
Communicate clearly to build trust and explain the mitigation process.
Assess and scope the damage , then document it thoroughly using Sketch, MICA, and Xactimate.
Secure applicable contract(s) and obtain proper authorizations.
Coordinate, supervise, and assist in the production of all emergency mitigation services — including water extraction, drying, fire/smoke cleaning, mold remediation, and content protection.
Work with the team to return the customer’s property to pre-loss condition or prepare it efficiently for reconstruction services.