Water & Fire Mitigation Operations Manager

Paul Davis Restoration • Lombard, IL

40d • $80,000 - $90,000

About The Position

For over 16 years in DuPage County, Paul Davis Restoration has been the team people call for water damage restoration, fire damage cleanup, mold remediation, and commercial loss response. When disaster hits, we show up and execute. We’re not looking for someone to manage a board. We’re looking for someone to run mitigation. We’re hiring a Water & Fire Mitigation Operations Manager to take full ownership of production. This is a hands-on leadership role — not a desk job — for someone who knows how to run crews, write strong Xactimate scopes, move jobs fast, and protect quality and margins. This role carries real responsibility and real expectations. If you’ve led from the field, built drying plans to IICRC standards, written and defended your own estimates, and held crews accountable — this is your opportunity to run it. If you’re comfortable being measured on revenue, gross profit, cycle time, and performance — we should talk.

This role is for someone who wants to be measured, not managed. We pay for performance — producers earn more. Existing relationships with adjusters, agents, or referral partners are strongly valued.

You’ll have the autonomy to build, scale, and strengthen the division — and be rewarded for doing it well. We take pride in our work and don’t tolerate excuses. Deliver what you promise. Respect the individual. Have pride in your work. Keep learning and improving.

Requirements

• 7+ years in water damage restoration / mitigation
• IICRC WRT & ASD certified (required)
• Strong in Xactimate estimating
• Experience with insurance carriers & SLAs
• Experience managing crews
• Commercial and mold mitigation experience
• Comfortable in 24/7 emergency service environment
• You know how to control a drying job
• You protect gross profit
• You don’t tolerate excuses
• You want to build something bigger

Nice To Haves

• Existing relationships with adjusters, agents, or referral partners are strongly valued.

Responsibilities

• Lead residential & commercial water damage mitigation jobs
• Build IICRC-compliant drying plans (WRT / ASD)
• Write clean, defensible Xactimate estimates
• Operate in Symbility, MICA, and carrier platforms
• Manage insurance carrier SLAs
• Control equipment usage & job profitability
• Drive supplements and protect revenue
• Lead technicians and raise performance standards
• Partner with Reconstruction Project Managers
• Participate in rotating 24/7 on-call coverage

Benefits

• Bonus based on performance
• Company car
• Competitive salary
• Health insurance
• Paid time off
• Profit sharing
• Training & development

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed