Water Damage Restoration Mitigation Manager

PuroClean Restoration Specialist of Scottsdale•Scottsdale, AZ

About The Position

We are looking for a hands-on Mitigation Manager with strong restoration leadership experience who takes pride in the work, leads ethically, and understands that customer service, safety, documentation, and profitability all work together. This is a field-focused leadership role for someone who sees what needs to be done, plans ahead, and takes action—without shortcuts and without ego. PuroClean Restoration Specialists is a professional restoration company providing water damage restoration, fire damage restoration, mold remediation, and trauma cleanup. We are values-driven and believe in: Doing the right thing—always Respect, safety, and accountability Ongoing training and professional growth Clear communication and excellent customer service

Requirements

IICRC certifications: Water Restoration (WRT/ASD) Fire & Smoke Restoration (FSRT)
Mold Remediation (AMRT or equivalent)
Experience in restoration operations, mitigation management, or field supervision
Strong knowledge of IICRC standards, documentation, and job profitability
Ability to manage multiple jobs without becoming overwhelmed

Responsibilities

Lead and support mitigation technicians in the field
Plan and schedule water, fire, mold, and trauma jobs
Visit job sites daily to ensure quality, safety, and compliance
Review documentation (notes, photos, moisture maps, sketches) for billing and compliance
Communicate with property owners and insurance adjusters
Train, coach, and hold the team accountable
Enforce safety standards and procedures
Oversee warehouse, vehicles, and equipment
Ensure vendor program compliance
Serve as backup on-call and first responder as needed