Water Conservation Program Specialist - Water Monitor

City of Aurora•Aurora, CO

8d•$24 - $30•Onsite

About The Position

It is an exciting time to work for the City of Aurora, we're growing and looking for dedicated and collaborative individuals to join our team of talented and valued employees. Excellent organizations have a set of principles, or core values, that are used to implement their mission and vision. Those values represent the touchstone for the organization, guiding the decisions of the individuals and the organization. At the City of Aurora, we demonstrate our excellence by modeling the CORE 4 Values of: Integrity, Respect, Professionalism, and Customer Service, and we welcome all who share these values to apply. OVERVIEW OF JOB The Water Monitor promotes and educates customers in water conservation methods through customer interactions created by enforcing watering restrictions set by the Aurora Water Management Plan. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

Requirements

High School diploma or GED
Two (2) years of experience in customer service, public contact, field services, utilities, or a related area involving interaction with the public
Basic knowledge of customer service practices
Basic knowledge of water conservation principles
General understanding of irrigation systems or outdoor water use
Basic knowledge of recordkeeping practices
Skill in communicating technical information clearly and effectively to diverse audiences
Skill in conflict resolution and de-escalation during enforcement or compliance discussions
Skill in documenting interactions and maintaining accurate records
Skill in using basic computer programs and mobile devices
Skill in resolving routine customer concerns
Ability to establish and maintain effective working relationships with employees, citizens, and contractors
Ability to communicate effectively both verbally and in writing
Ability to explain watering restrictions and conservation practices to customers
Ability to apply municipal codes and watering restrictions consistently and fairly
Ability to work independently in field settings while maintaining accountability
Ability to analyze water usage trends and identify potential leaks or waste
Ability to maintain records and logs, and perform activities common to assigned job functions
Ability to thrive both independently and in a team setting
Must possess a valid Colorado driver’s license and be able to operate a city vehicle, or otherwise demonstrate ability to meet the transportation requirements of the position

Nice To Haves

Experience in conflict resolution and navigating difficult conversations
General knowledge of irrigation systems, irrigation repair, and practices associated with water conservation
Bilingual preferred but not required

Responsibilities

Advocates water conservation by educating customers through outreach efforts
Makes contact with customers, homeowners associations and contractors regarding water use issues
Seeks compliance of City of Aurora codes relating to waste of water
Maintains patrols of the City looking for violations and responding to complaints that have been received on water waste
Engages customers utilizing AMI data to correct high-use and leaks
Enforces watering restrictions set by the Water Management Plan of the Water Department
Maintains records and prepares reports on customer interactions
May perform residential irrigation and soil inspections
Performs other duties as assigned

Benefits

Make a difference in the lives of real people every day
Diverse community
Competitive total compensation package
Well-Funded General Employees Retirement Plan
Light rail station minutes away
On-site fitness center and overall employee well-being programs
Internal educational programs to assist with career advancement
Access to innovation workspaces
Rewarding public sector work impacting a large and diverse community
Growing city and employee population
Competitive total compensation package
Rich benefits package with low employee costs
Generous paid leave program
100% funded Employee and Family Care Leave Program
Retirement pension plan and 457b plans available
Subsidized recreation center pass, on-site fitness centers and wellness programs
Continued education and career advancement opportunities