Water Communications Operator

City of Tucson • Tucson, AZ

18h • $17 - $25

About The Position

The Water Communications Operator at the City of Tucson's Water Department is responsible for providing comprehensive communications support to field personnel. This role involves responding to and logging radio communications and requests from both field staff and the community. The Operator prioritizes calls and dispatches the appropriate staff to address emergency and routine service requests promptly. Work is performed under the supervision of a Water Services Supervisor. This position does not supervise.

Requirements

• Education: 6 months post-high school
• One (1) year of directly related experience
• Valid and unrestricted Class D Drivers license

Nice To Haves

• Data entry experience
• Ability to type at least 40 WPM

Responsibilities

• Provides communications support by responding to calls requesting assistance, reporting emergencies, and determining the necessary response.
• Delivers customer service by answering phone lines, routing calls based on priority, educating customers on City policies, coordinating service calls, acting as a liaison, and attending required meetings.
• Receives and transmits communications and dispatches personnel via city communication systems in response to emergency requests and the regular operation of Tucson Water.
• Operates multiple computer systems efficiently.
• Enters data into the computer, maintains communication records pertaining to all water operational activities.
• Performs other related duties as assigned or requested.
• All duties and responsibilities listed are subject to change.

Benefits

• The City of Tucson offers a generous benefits package for benefit-eligible positions. The comprehensive, flexible, and affordable coverage is designed to optimize health and well-being, security and future, and peace of mind.
• Benefits begin with medical, dental, vision, life, disability, and FSA coverage, surpassing your standard 401(k) program by offering a rich pension plan plus optional Roth and pretax deferred compensation savings.
• With your well-being in mind, our paid time off program provides new hires with 38 paid days off in the first year of employment, with time off increasing steadily in subsequent years.
• We offer twelve weeks of paid parental leave, paid tuition reimbursement, student loan repayment, off- and on-the-job training, and opportunities to forge connections with peers and the community through employee resource groups and paid volunteer hours.
• You can learn more about our benefits at https://www.tucsonaz.gov/Departments/Human-Resources/Employee-Benefit-Snapshot.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees