Water and Wastewater Utility Operations Manager

Aqua America • Sharon, PA

103d

About The Position

Aqua, an Essential Utilities company, employs people in a variety of roles within our eight-state footprint, ranging from field workers and customer service representatives who are on the front lines working with customers, to scientists and engineers who help ensure we're delivering reliable water and wastewater services to our communities. If you're looking for a rewarding career helping improve our environment and protect our natural resources, we encourage you to join our team! The Area Manager position involves the management and administration of all activities within assigned divisions, directing staff for efficient operations to ensure quality customer service, employee and regulatory relationships, and appropriate shareholder return. The Area Manager is responsible for growing the customer base and acquiring additional systems to enhance operational efficiency.

Requirements

• Bachelor's degree required.
• Minimum 5 years of experience in the water and/or wastewater utility industry.
• Minimum 3 years of management experience.
• Strong knowledge of operational and financial aspects of water utility management.
• Proficiency in Microsoft Office and data analysis tools.
• Valid U.S. driver's license.
• Pa DEP Water and Wastewater Operator licensure preferred.

Responsibilities

• Develop long-term operational and financial strategies.
• Lead annual operating and capital budget planning and execution for WPA.
• Drive customer growth and support system acquisitions.
• Set divisional goals and objectives.
• Monitor and report on financial and operational metrics using appropriate software tools to identify trends, inefficiencies and opportunities for improvement.
• Implement financial controls to safeguard company assets.
• Ensure safe, efficient, and compliant operations of multiple drinking water and wastewater collections and treatment systems.
• Maintain high standards of service quality and regulatory compliance.
• Oversee preparation and submission of required reports and documentation to regulatory agencies.
• Develop and maintain emergency preparedness plans and protocols.
• Foster positive relationships with customers, communities, regulators, public officials, vendors and media.
• Periodically meet with large customers to develop and maintain excellent communication and working relationships.
• Represent the company's image and interests externally.
• Supervise divisional managers, supervisors, and team leaders.
• Oversee staffing, performance evaluations, training, and disciplinary actions.
• Promote staff development and adherence to company policies and safety programs.
• Foster a culture of safety, accountability, and continuous improvement.
• Lead response efforts during system failures, natural disasters, or contamination events.
• Work with peers and staff on statewide initiatives.
• Lead and motivate teams, resolve conflicts, improve employee engagement and change adaptation.
• Lead local interactions with collective bargaining units (unions).
• Be accessible for emergencies and consultations 24/7.
• Perform additional responsibilities as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Utilities
• Education Level: Bachelor's degree