Water and Mold Operations Manager

Rytech•Wentzville, MO

About The Position

An Operations Manager is responsible for franchise performance and development in accordance with the Rytech Operations Manual. The activities listed do not encapsulate all responsibilities of an Operations Manager. Operations Managers are leaders who facilitate the relationship between the insureds and TPA and/or carrier partners.

Requirements

Mitigation/Remediation estimating and scoping experience
Highschool or GED
Two years of Mitigation/Remediation experience is preferred
Residential and or Commercial construction experience preferred
Excellent communication and customer service skills
Willing to be on call and work in the field when the need arises.
Able to perform physical work including common lifting and bending tasks in the industry.
Able to travel for CAT events, training, or regional meetings 5-10% of the time
Excellent interpersonal, communication, oral, and written skills
Must be computer literate and comfortable with computer programs such as Microsoft Office and MICA.
Certifications required (minimum of 90 days after onboarding), include: Water Restoration Technician (WRT)/Applied Structural Drying (ASD)/Anti-Microbial Remediation Technician (AMRT)/ Commercial drying specialist recommended

Responsibilities

Maintaining and supporting Franchise relationships.
Monitoring the performance of their Franchise and improving performance towards SLAs.
Inspections of job sites, vehicles, and office and/or storage facilities. During these inspections ensure the franchise is operating per the Ops. Manual and in compliance with the FA. Annual employee evaluations are to be completed for technicians. Inspections should be done quarterly at a minimum. Feedback is provided verbally and written to technicians for continued development.
Continual training of technicians using the Ops. Manual and Training Portal. Along with ensuring technicians obtain and maintain WRT, ASD, and AMRT (mold only) certifications.
Mediating disputes between the insured, the insurer, and the contractor. Also engaging your FSC when assistance is needed.
Answering and being available for any questions regarding its Franchise.
Lead weekly meetings to facilitate training and conveying of information to the technicians.
Monitor MICA Exchange daily to ensure projects are being properly handed by the franchise.
Assisting technicians in the field when it is needed.
Assist local marketing team to grow the business
Reviewing estimates, dispatching assignments, and responding to email correspondence in a timely manner