Luxury Watchmaker - REEDS Jewelers, Fenton

REEDS Jeweler•Cary, NC

58d•Onsite

About The Position

At REEDS Jewelers, we believe that every milestone deserves to be celebrated, and every moment honored with meaning. As we approach our 79th anniversary, we are proud to open our newest luxury retail destination at Fenton in Cary, NC-a premier, walkable urban village blending luxury retail, chef-driven dining, upscale living, and entertainment in one of the Southeast's most dynamic markets. Fenton is a mixed-use development designed to elevate the retail experience-bringing together national brands, local favorites, and modern amenities just minutes from downtown Raleigh and Research Triangle Park. This location will feature top luxury brands and offers immense opportunity for sales success within a growing and vibrant community. The Raleigh-Durham area was ranked among the Top 10 Best Places to Live by U.S. News & World Report (2024-2025) and is one of the fastest-growing cities in the Southeast. This market presents unparalleled potential for both personal and professional growth. As one of the largest national family-owned jewelers in the country, REEDS is proud to honor our values and legacy while remaining forward-leaning, modernized, and always growing. We are seeking an experienced Watchmaker to join our growing team at Fenton. This is an exciting opportunity for a passionate craftsperson to join a luxury service environment, working with world-class timepieces. The ideal candidate is detail-oriented, technically skilled, and thrives in a high-volume, fast-paced setting.

Requirements

Minimum 3 years of proven experience as a Watchmaker in a luxury or high-end retail environment
In-depth technical knowledge of mechanical and automatic movements, repairs, and servicing
Skilled in polishing, refinishing, and using watchmaking equipment
Ability to work with extreme precision and a high level of detail
Strong communication and organizational skills
Basic computer proficiency and experience managing repair workflows
Must be legally eligible to work in the U.S.
Must be able to sit or stand for extended periods as required

Responsibilities

Diagnose mechanical and automatic watch issues with precision
Perform comprehensive service and repairs
Provide accurate repair estimates and service recommendations
Maintain detailed records of all repairs, services, and parts used
Ensure exceptional craftsmanship and adherence to brand standards
Communicate clearly and professionally with team members and clients regarding timelines, estimates, and service expectations
Maintain and calibrate watchmaking tools, machines, and equipment to ensure optimal function
Monitor and manage inventory of watch parts, ordering as needed to support timely repairs
Forecast and organize repair workload to consistently meet performance expectations
Support store operations with a collaborative, solutions-oriented approach
Partner with the sales team to support client consultations and elevate the luxury service experience
Serve as a brand ambassador for craftsmanship and technical excellence