Watchfloor Operator (Part-Time), NYC Ferry

New York City Economic Development Corporation•New York, NY

33d•$28 - $29•Onsite

About The Position

The NYC Ferry Watchfloor is responsible for monitoring the daily movements and operational aspects of the NYC Ferry System. The Watchfloor staff provides critical oversight of NYC Ferry and is the internal communications hub during emergencies ensuring NYCEDC and City leadership are informed of ongoing urgent or emergent situations. This is a part-time role responsible for supporting the NYC Ferry Watchfloor. As part of a team of four individuals, the Watchfloor Operators work independently to cover two daily shifts and field shifts as needed. Each Watchfloor Operator shift includes checking in, active review and communication of system status, and a close-out report. Morning Shift: 5:30 am – 2:30 pm Evening Shift: 2:00 pm – 11:00 pm Field Shifts: During field-shifts (also referred to as floating shifts) Watchfloor staff observe, assess, and document conditions on board ferries and ferry landings. Field shifts are scheduled four times per week during Spring/Summer months and twice a week the rest of the year. Typical field shifts run 9:00 am – 5:00 pm and last eight hours with a one-hour break. Shift schedules may vary based on operational needs to ensure adequate Watchfloor and field-shift coverage.

Requirements

Associate or bachelor’s degree preferred; alternatively, at least two years of experience in dispatching, logistics, emergency services, or related fields.
High degree of responsibility and ongoing attention to detail.
Clear and effective written and verbal communication skills combined with critical thinking skills to convey timely operational information to peers and managers.
Ability to communicate effectively and professionally with senior management during real-time emergencies and time-sensitive situations.
Dependable and available for in field and on-site work between 5:30 am and 11:00 pm, seven days a week.
New York City residence is required within 180 days of hire.

Responsibilities

Closely monitor NYC Ferry operations throughout the service day.
Periodically check ferry landings and vessels in the field to ensure compliance with safety, security, and customer service standards.
Communicate with ferry operator’s dispatch unit and relay issues to NYCEDC team as needed.
Monitor vessel traffic in the harbor and track on-time performance.
Record key metrics and incident reports.
Respond to emergency situations, following protocol.
Maintain operations records.
Other duties as assigned.

Benefits

Generous employer subsidized health insurance
Medical, dental, and pharmacy plans
Vision and hearing benefits
Flexible spending accounts for healthcare and dependent care
Short term and long-term disability coverage
100% employer covered life insurance and supplemental life insurance coverage
Up to 25 vacation days
Floating Holidays and Summer Fridays
Parental leave - up to 20 paid weeks
Retirement savings programs
Company-paid 401(a) defined contribution plan
457(b) tax-advantaged retirement savings plan
Tuition Reimbursement program
Continuing education and professional development
Public Service Loan Forgiveness (PSLF) eligible employer
College savings plan
Backup childcare
Gym membership discounts
A Calm.com membership for mindfulness and mental health support
Employee discounts through Plum Benefits and much more
Benefits listed above may vary based on the length and nature of your employment with New York City Economic Development Corporation. These benefits are subject to be modified at any time, at the discretion of the organization.