Watch Evaluator

Citizen Watch Company of America, Inc.Houston, TX
8d

About The Position

The Evaluator assesses the condition of incoming watches and prepares repair estimates.

Requirements

  • High school diploma or a minimum of one year of related experience and/or training; or equivalent combination of education and experience.
  • Excellent attention to detail.
  • Willingness to learn

Nice To Haves

  • Experience with Microsoft Office preferred.
  • Knowledge of watches a plus.

Responsibilities

  • Reads and interprets customer correspondence and enters appropriate symptom codes and comments regarding issue into the system.
  • Determines parts and labor requirements for individual repairs and inputs information into repair system.
  • Assesses cost of repair based on symptom code and pricing table.
  • Determines if watch repair is under warranty.
  • Opens case back to check energy cell or battery, movement functions and overall condition of watch.
  • Examines watch for damage and other abnormalities.
  • Charges Eco Drive models and sets watches and monitors basic functions to determine repairs necessary.
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