Watch Desk Operator

Ideal Innovations, Inc. • Clarksburg, WV

2d • Onsite

About The Position

This opportunity will be a challenging and rewarding experience to support real world operations. Our team and work environment can be described as hardworking, family-oriented, mission-dedicated, and work/life balance-focused. What makes this position unique is that it is a challenging environment, focused on providing direct support to the Department of War (DoW), DoW Partner Nations, Federal Law Enforcement, the Intelligence Community (IC), and the United States Government (USG). Provide support to real world biometric operations, processes, and compliance within the biometric community. If you should join us, you will hone your skills as to time management, customer communication, ability to work as a team, and coordination with USG operations. Typical Day: Provide 24/7/365 operations and decision support for the Department of the Army Criminal Investigation Division (DACID) Biometric Operations Division (BOD). Position will require knowledge of office administration procedures, including use and operations of standard office equipment. Position also requires a high level of interpersonal skills to handle regular communication with representatives within the biometric community across the DoW, DoW Partner Nations, Federal Law Enforcement, the IC, and the USG.

Requirements

• Current DoW Secret Clearance.
• High School Diploma/GED.
• 6 years’ experience supporting the USG (civilian/contractor or military) or a related field.
• Experience with Microsoft Office.
• Must possess excellent verbal and written communication skills, be customer and detail oriented, possess good decision-making abilities, and be capable of working well both independently and as part of a group.
• This position exists in a dynamic environment supporting real-world operations, the applicant must be able to always remain professional.
• The position provides operational support in a 24/7/365 environment.
• The applicant must be willing to work shift work (including weekends and holidays) to support operations.
• US citizenship required.

Nice To Haves

• Military/law enforcement experience preferred, not required.
• Biometrics experience is a plus, but not required.

Responsibilities

• Monitor unclassified and classified networks for the upload of biometric files and images.
• Manually transfer biometric files and images from one domain to another following the proper procedures involved in a cross-domain transfer.
• Answer questions concerning biometric files, transactions, and other general inquires.
• Work closely with System Administrators to monitor current operational status of several systems and monitor systems' health.
• Identify and correct biometric file errors, as necessary.
• Write and update standard operating procedures for common and recurring tasks.
• Utilize government-provided automated tools to maintain a 24/7/365 Watch Desk.
• Generate standard and ad hoc reports for government representatives.
• Review and identify data trends in order to provide recommendations for process improvement and training.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees