Watch Coordinator, Fine Jewelry & Watches

The RealReal•Secaucus, NJ

4d•$21 - $21

About The Position

As a Watch Coordinator for Fine Jewelry & Watches,you will strive to maintain smooth operations of Inbound processing and authentication of fine jewelry and watches, collaborating with watchmakers, fine jewelry specialists, external vendors, other departments, other Authentication Centers and Management.

Requirements

2+ years of customer service, event, account or project management experience required.
Watch and/or jewelry experience required
Strong organizational skills, attention to detail and accuracy
Sound decision making skills
Customer service and collaborative mindset
The ability to prioritize multiple time-sensitive tasks and/or escalate issues
Comfort and ease with navigating business and/or warehouse systems required
Intermediate to advanced level knowledge of Microsoft Office and/or Google Suite

Nice To Haves

Bachelor’s degree from an accredited college or university preferred
Graduate Gemology diploma preferred

Responsibilities

Accurately sort and scan all inbound/outbound product into system and physical locations, maintaining FIFO order
Monitor, report on and respond to product queues across locations, moving product quickly through the pipeline
Be the point of contact for Repair program; shipping/receiving and invoice tracking; maintaining internal and external systems; communicating updates to internal customers and consignors
Investigate and resolve inquiries and issues with urgency
Track exceptions, rejections and buy-outs, communicating to appropriate channels
Order supplies and tools for multiple locations
Adhere to quality standards and SOPs; create process documentation, ensuring ongoing operational quality and efficiency
Administrative duties