Wastewater Utility Billing Specialist II

City and County of Denver•Denver, CO

12d•Hybrid

About The Position

With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose — for you, and those who benefit from your passion, skills and expertise. Join our diverse, inclusive and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver. What We Offer The City and County of Denver offers a competitive salary commensurate with education and experience. New hires are typically brought into the organization between $22.53 - $26.00/hour. We also offer generous benefits for full-time employees which include but are not limited to: A guaranteed life-long monthly pension, once vested after 5 years of service 457B Retirement Plan 140 hours of PTO earned within first year + 11 paid holidays, 1 personal holiday and 1 volunteer day per year Competitive medical, dental and vision plans effective within 1 month of start date Location The City and County of Denver supports a hybrid workplace model. Employees work where needed, at a job site several days a week and off-site as needed. In this position you can expect to work three (3) days in office. For your in-office days, you can expect to work on-site at the Denver Wastewater Management Building (2000 W. 3rd Ave., Denver 80223). The anticipated work schedule for this position is 7:30 a.m. to 4:00 p.m., Monday through Friday. Employees must work within the state of Colorado on their off-site days. What You’ll Do The Department of Transportation and Infrastructure (DOTI), through its employees, enhances the quality of life in Denver by efficiently delivering effective, high quality, safe and equitable public infrastructure, and services. For more information, please visit the DOTI website. DOTI’s Commitment to Equity: DOTI is committed to providing attention and resources to the areas, assets and people of the city with the greatest need. Through equitable contracting, equitable investments, and equitable workforce development. DOTI’s culture revolves around four key principles: (1) Invest in Our People, (2) Operate with Discipline, (3) Use Data to Drive Decisions, and (4) Deliver Results. Wastewater Management oversees all aspects of wastewater functions, including the construction, operation, and maintenance of the City’s sanitary and storm sewer systems, as well as administrative functions such as implementing policies, establishing cost controls and setting fees to maintain a revenue base sufficient to support operational requirements and capital improvements program, and responding to customer inquiries regarding sanitary sewer, sidewalk, and storm drainage service charges. Specifically, as the Utility Billing Specialist II, you will: Perform technical analysis of sanitary sewer, storm drainage, and sidewalk accounts for correct billing calculations based on customer requests or discrepancies identified by technicians. Conduct in-depth research to identify changes that affect billing charges, initiate inspections to correct billing problems/charges, and verify that completed inspections are accurate based upon established criteria. Determine financial adjustments on sanitary, storm drainage, and sidewalk accounts; manage delinquencies and collections, correct and prepare adjusted invoices, and generate correspondence to communicate results to customers. Determine and process customer rebate qualifications for the sidewalk and trash rebate program. Conduct detailed reviews of billing data information on customer accounts to determine accuracy. Respond to customer inquiries and explain city and agency policies, procedures, and Denver ordinances pertaining to sanitary sewer and storm drainage billing calculations. Utilize several internal billing systems, Assessor records and maps to verify ownership and parcel data, and GIS reports and aerial photography to describe to customers current and previous parcel information as it relates to parcel size, boundaries, and impervious areas. Prepare reports for title companies and assist customers with inquires related to real estate transactions. Perform other related duties as assigned What You’ll Bring We value diversity of ethnicity, race, socioeconomic status, sexual identity, gender, religion, language, ability, and experience and exemplify this through the makeup of our team at all levels. You'll be right at home here if you cultivate strong relationships and push yourself, your work, the people around you and Denver to the next level.

Requirements

Graduation from high school or possession of a GED, HiSET or TASC Certificate
Three (3) years of technical billing analysis experience which must include accounting and explanation of rules, policies, and regulations
Additional appropriate education may be substituted for the minimum experience requirements
Applicants for employment with the City and County of Denver must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S.

Nice To Haves

Exceptional customer service skills
Prior accounts management (AP/AR), billing, or similar experience
Fluency in another language (Spanish preferred)
Eager to learn processes, support community members with empathy, and provide clear, accurate, and timely assistance

Responsibilities

Perform technical analysis of sanitary sewer, storm drainage, and sidewalk accounts for correct billing calculations based on customer requests or discrepancies identified by technicians.
Conduct in-depth research to identify changes that affect billing charges, initiate inspections to correct billing problems/charges, and verify that completed inspections are accurate based upon established criteria.
Determine financial adjustments on sanitary, storm drainage, and sidewalk accounts; manage delinquencies and collections, correct and prepare adjusted invoices, and generate correspondence to communicate results to customers.
Determine and process customer rebate qualifications for the sidewalk and trash rebate program.
Conduct detailed reviews of billing data information on customer accounts to determine accuracy.
Respond to customer inquiries and explain city and agency policies, procedures, and Denver ordinances pertaining to sanitary sewer and storm drainage billing calculations.
Utilize several internal billing systems, Assessor records and maps to verify ownership and parcel data, and GIS reports and aerial photography to describe to customers current and previous parcel information as it relates to parcel size, boundaries, and impervious areas.
Prepare reports for title companies and assist customers with inquires related to real estate transactions.
Perform other related duties as assigned

Benefits

A guaranteed life-long monthly pension, once vested after 5 years of service
457B Retirement Plan
140 hours of PTO earned within first year + 11 paid holidays, 1 personal holiday and 1 volunteer day per year
Competitive medical, dental and vision plans effective within 1 month of start date

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