Warrior Outreach Specialist

K9s For Warriors Inc•Ponte Vedra Beach, FL

About The Position

Determined to end Veteran suicide, K9s For Warriors is the leading nonprofit organization providing Service Dogs to military Veterans nationwide suffering from PTSD, traumatic brain injury, and/or military sexual trauma — at no financial cost to the Veteran. Founded in 2011 as a 501(c)(3) nonprofit organization, K9s For Warriors is committed to saving lives at both ends of the leash by primarily rescuing dogs and pairing them with Veterans in need. In order to continue the great work we’re doing, we’re looking to add a Warrior Outreach Specialist to our amazing team! Summary/Objective Under the direct supervision of the Warrior Outreach Manager, The Warrior Outreach Specialist is responsible for engaging the Alumni community and providing wrap around services post-graduation. This role serves as the bridge between K9s For Warriors’ Staff and Alumni. In addition, this position will be responsible for coordinating, following up, and communicating with the Alumni.

Requirements

Bachelor’s degree or equivalent work experience
Knowledge of the Veterans community and issues regarding serving clients from this community
Experience in working with Veteran Service Organizations and the Department of Veterans Affairs
Ability to work with persons with mental and physical disabilities
Possess patience to interact with challenging clients
Strong verbal, written, and oral communication skills; this position requires the candidate to possess a strong ability to speak clearly, and effectively as well as the ability to listen to and hear clients who may be in distress or challenging.
Valid driver’s license and meet policy requirements for company auto insurance

Nice To Haves

Experience working in customer service field preferred, e.g. customer service associate
Veteran status preferred
Crisis response experience preferred

Responsibilities

Conduct monthly outreach and check ins with Alumni to ensure service needs are being met
Identify and assist with opportunities for Alumni to participate in local or regional meet up events
Identify and select potential candidates for the Warrior Ambassador program
Communicate and coordinate with various departments within K9s For Warriors
Present information and training to Alumni related to the Department of Veterans Affairs benefits, Department of Transportation Requirements, and other programs as applicable.
Establish effective working relationships and work collaboratively with Alumni across the country, and with external resources, such as donors, local and regional community resources, and resources in medical treatment facilities (MTFs)
Serve as the point of contact and the designated K9s For Warriors’ representative for an assigned group of Alumni
Attend Alumni events, media opportunities, recreational events, and fundraising events
Manage grassroots efforts and outreach efforts as needed
Maintain current and accurate data in the internal Warrior database
Collect and report results and performance metrics for Alumni events and activities
Carry an after-hours duty phone on a rotating basis for Warrior grads to have contact with us 24/7 for any issues related to access, legal matters, mental health related issues, etc.
As assigned by the supervisor or management
Travel to support outreach events as needed
Occasional evening/weekend hours