Warranty Writer

Lazydays RV SuperCenter, Inc. • TN

91d

About The Position

Lazydays RV is looking for a Warranty Writer to join our growing team! This position is responsible for processing warranty claims to manufacturers, suppliers, and extended warranty companies as required. Provide support and direction to internal partners as to documentation required to maximize warranty results.

Requirements

• Ability to speak, read, write and comprehend English.
• Must have excellent customer service and communication skills, both verbal and written.
• Prior warranty experience preferred.
• RV knowledge preferred.
• Must be detail oriented.
• Ability to use all electronic office and productivity tools.
• High school diploma or equivalent.

Responsibilities

• Negotiate with the manufacturer's warranty department and 3 party warranty companies’ claims adjusters.
• Stay up to date on a variety of warranty contract details and manufacturer warranty policies.
• Develop a working relationship with the manufacturer’s warranty department personnel.
• Keep abreast of laws governing warranty work and claims.
• Research, gather, and prepare necessary information to substantiate warranty claims and provide timely submission to manufacturers and 3 party warranty companies.
• Effectively facilitate the ongoing flow of information between various stakeholders, including manufacturers, customers, claims adjusters, and service departments.
• Manage warranty claims through the approval process to ensure payment.
• Overcome any obstacles preventing the claim form from being approved and paid in full, including negotiation, follow-up, and resubmittal when necessary.
• Prepare supplemental claims packages and submit them with supporting information to substantiate claim.
• When necessary escalate trouble claims to the Warranty Manager.
• Prepare and submit all warranty claims in the time frame allowed by the manufacturer.
• Pulls parts by a vendor for return shipping to the manufacturer.
• Attend all company-required meetings.
• Additional responsibilities as requested or required.

Benefits

• Paid training
• The Best Dealership Facilities in the Area
• Competitive health and wellness benefits
• Paid vacation
• Employee Stock Purchase Plan (ESPP)
• Fun work environment
• Growth opportunities
• Sponsorships in our local communities
• Paid OEM Training

What This Job Offers

• Education Level: High school or GED