Warranty Technician (1115)

DRB Homes • Rehoboth Beach, DE

4d • Onsite

About The Position

Job Purpose: To assist in the research and response (via phone and in person) to all customer service inquiries received from Dan Ryan Builders’ new home customers. ESSENTIAL FUNCTIONS: Duties and Responsibilities • Assist in scheduling and conducting post settlement homeowner warranty tickets/ calls • Assist in investigating to determine need for service; act as liaison between homeowners and subcontractors to schedule service and follow-up • Identify and report to Production Manager potential home construction defects • Assist in approving service invoices and monitor service repair budgets • Other duties as assigned

Requirements

• Excellent phone etiquette
• Excellent verbal communication skills
• Punctual
• Professional appearance and manner
• Ability to work independently on assigned tasks as well as to accept direction on given assignments
• Customer service driven
• Must have home building experience in field work
• Displays a friendly, enthusiastic, personable manner
• Must be proficient in Microsoft Office Suite
• Ability to work under pressure; organized
• Ability to multitask; coordinate numerous activities and groups of people
• Highly motivated; ability to work with minimal supervision
• Strong team player; works with diverse groups of people
• Commitment to customer service
• Ability to read and fully comprehend construction blueprints specifications and development plans
• Other duties as assigned
• Must have strong verbal skills (both in person and over the phone) and strong written skills
• Detail orientedand strong organizational skills
• Effective multi-tasking skills
• Ability to work in fast paced environment
• Problem researching capability
• Ability to take initiative and be assertive
• Process management ability
• Must have a valid driver’s license

Nice To Haves

• Prior customer service experience preferred
• 1 years’ experience in the residential construction industry or degree in Residential Construction
• Must have a High School diploma or equivalent and successful completion of college courses in Residential Homebuilding Construction
• Associates Degree OR 2-3 years work experience
• Data entry and file management experience
• Customer service experience a plus
• Previous homebuilding experience preferred

Responsibilities

• Assist in scheduling and conducting post settlement homeowner warranty tickets/ calls
• Assist in investigating to determine need for service
• Act as liaison between homeowners and subcontractors to schedule service and follow-up
• Identify and report to Production Manager potential home construction defects
• Assist in approving service invoices and monitor service repair budgets
• Other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED