Warranty Support Specialist

AAON, Inc.•Redmond, OR

11d•$21 - $31

About The Position

The Warranty Support Specialist II at AAON is a mid-level role responsible for managing more complex warranty claims, analyzing trends, and supporting continuous improvement initiatives. This position serves as a liaison between customers, service providers, and internal departments to resolve warranty issues efficiently and accurately. The specialist contributes to process improvements and may assist in training junior staff. This role is ideal for individuals with experience in technical support or warranty administration in a manufacturing or HVAC environment. Back to the “BASX” With core values based on People, Product, Pride and Perseverance, BASX, located in Redmond, OR, was founded in 2014 by two entrepreneurial engineers who had a vision for providing precision air handling systems. Fast forward just 10 years, BASX, now an integral part of AAON, is an industry leader in the innovative research, development, design and manufacturing of custom heating, ventilation, and air conditioning (HVAC) solutions. Our goal is to partner with companies, in a wide range of industries such as data centers, clean rooms and surgery centers, who come to us with complex challenges that need to be resolved. Our team has a world-class reputation for manufacturing custom HVAC solutions that exceed our customers' needs and expectations, and we are proud to manufacture over 90% of our units, from start to finish, right here in beautiful Central Oregon. Our team is rapidly increasing, from 200 employees in 2022 to over 800 today, to meet the demand for our innovative solutions, and we are looking for talented individuals within a broad range of specialties to continue this incredible growth. If you are looking for a job in a dynamic, fast-paced, growing, and fun environment where you can develop and hone your skills, we want to meet you. Our team enjoys flexible shift schedules and generous benefits, including medical, dental and vision, and short- and long-term disability as well as both a 401(k) and an HSA (Health Savings Account) with a 175% employer match. We welcome people who have a passion for ingenuity, perseverance, and pride, and who love innovation and the satisfaction of knowing their work matters. Work for one of the fastest growing companies in Central Oregon, building state-of-the-art commercial HVAC systems! The Warranty Support Specialist II handles escalated claims, performs root cause analysis, and supports warranty data reporting and process optimization.

Requirements

Requires a high school diploma or GED
Strong understanding of warranty processes and customer service.
Ability to analyze data and identify trends or root causes.
Proficiency in Microsoft Office and warranty management systems.
Excellent written and verbal communication skills.
Ability to manage multiple priorities and resolve conflicts or any combination of education and experience, which would provide an equivalent background.
Ability to sit and work at a computer for extended periods.
Visual acuity for reviewing technical documents and data.
Mental focus for handling escalated issues and multitasking.

Nice To Haves

Associate’s or Bachelor’s degree in Business, Engineering Technology, or a related field.

Responsibilities

Review and process complex or high-value warranty claims.
Investigate recurring product issues and collaborate with engineering and quality teams.
Communicate with customers and service providers to resolve disputes or clarify policies.
Analyze warranty data to identify trends and recommend improvements.
Assist in updating warranty documentation and training materials.
Support audits and compliance with warranty procedures.
Mentor and support Warranty Support Specialist I team members.
Participate in cross-functional meetings to improve product reliability and customer satisfaction.