Warranty Specialist I
About The Position
Unleash your potential with the Johnson Controls team! As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join our winning team and pave the way for a bright future. With our extensive reach across various industries worldwide, our teams are uniquely positioned to support and empower you. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Join the Johnson Controls family and thrive in a culture that values your voice and ideas. Your next incredible opportunity is just a few clicks away! Here's what we have to offer: Competitive Pay Paid vacation, holidays, and sick time. Comprehensive benefits package, including 401K, medical, dental, and vision care - available from day one. Extensive product and on-the-job/cross-training opportunities, supported by our outstanding internal resources. Encouraging and collaborative team environment. Dedication to safety through our Zero Harm policy. JCI Employee discount programs (The Loop by Perk Spot). Check us out: A Day in the Life of the Building of the Future - https://youtu.be/pdZMNrDJviY]
Requirements
- EDUCATION: University degree and 1 year suggested minimum experience, or 2-year degree and 6 years suggested minimum experience, or equivalent combination of education and experience.
- EXPERIENCE & QUALIFICATIONS: Be proficient in SAP, Lawson, Mapics, excel, Word and Outlook
- Excellent verbal and written communication skills.
- Self-motivated, results-oriented and possess a strong sense of urgency.
- Strong time management and organization skills.
- Highly customer-focused and able to manage multiple priorities.
Responsibilities
- Handles E2E warranty related activities including data input, processing, and maintenance of warranty databases.
- Create NCRs, process Freight Claim and RMAs.
- Supports customers by processing warranty claims, answering warranty claims related questions.
- Communicates with suppliers on warranty related issues.
- Collaborates with various operations teams to research and resolve warranty issues.
- Coordinates with Accounting to process payments for warranty claims and helps perform other day-to-day tasks including create requisitions and prepare reports.
- Approve claims with a value of up to $1000.
- Be able to process all extended warranties
- Identify RMA/Warranty issues and communicate to Quality Engineer or Quality Manager.
- Perform E2E Warranty process (From claim submission in GP CRM to issuing credit to customer)
- Perform various additional assignments.
Benefits
- Competitive Pay
- Paid vacation, holidays, and sick time.
- Comprehensive benefits package, including 401K, medical, dental, and vision care - available from day one.
- Extensive product and on-the-job/cross-training opportunities, supported by our outstanding internal resources.
- Encouraging and collaborative team environment.
- Dedication to safety through our Zero Harm policy.
- JCI Employee discount programs (The Loop by Perk Spot).
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
Number of Employees
5,001-10,000 employees
