Warranty Specialist I

Johnson Controls, Inc.•New Freedom, PA

45d•$26 - $33

About The Position

The position requires a self-motivated associate with strong analytical skills who can process warranty claim requests, answer questions and resolving warranty claims to completion. Processes data accurately and within designated timeframes. Works closely in a team environment to meet deadlines. Ensures timely and quality responses to internal customers. Principal duties: Under general supervision, process warranty claims utilizing the Warranty Navigator platform for all Applied (chiller and air handler) products Handles warranty related activities including data input, processing, and maintenance of warranty databases Provides assistance to customers by processing data, answering product and claims related questions Translate lessons learned and quality issues to continuous improvement workstreams and warranty reduction on all Applied products Actively provide feedback and work in conjunction with Product Technical Support and Quality teams Employs metrics (Pareto charts, etc.) to evaluate trends in warranty claims and improvements In addition, may be required to work with other teams in the JCI organization, these teams are comprised of, but not limited to, the following groups: design/manufacturing engineers, manufacturing plant quality, and field service personnel

Requirements

Associate's degree or technical degree
4 years of experience
Must have strong written and verbal English
Basic knowledge of HVAC required
Proficiency in Microsoft Suite Applications (Word, Excel, and PowerPoint) as well as internet software and email is required

Nice To Haves

Ability to navigate in moderately complex databases is a plus
Power BI reporting skills a plus
Technical writing skills a plus
Project management skills and/or training a plus

Responsibilities

process warranty claim requests
answer questions
resolving warranty claims to completion
Processes data accurately and within designated timeframes
Handles warranty related activities including data input, processing, and maintenance of warranty databases
Provides assistance to customers by processing data, answering product and claims related questions
Translate lessons learned and quality issues to continuous improvement workstreams and warranty reduction on all Applied products
Actively provide feedback and work in conjunction with Product Technical Support and Quality teams
Employs metrics (Pareto charts, etc.) to evaluate trends in warranty claims and improvements