Customer Service Representative
About The Position
Mattamy Homes is the largest privately owned homebuilder in North America, with 40-plus years of history across the United States and Canada. Every year, Mattamy helps more than 8,000 families realize their dream of home ownership. In the U.S., Mattamy is represented in 11 markets – Charlotte, Dallas, Jacksonville, Naples, Orlando, Phoenix, Raleigh, Sarasota, Southeast Florida, Tampa and Tucson. What you’ll do Perform new homeowner orientations and customer service Develop a constructive and helpful working relationship with homeowner 30 day and 11-month walk-throughs with Homeowners and work order follow up Schedule and work with vendors and sub-contractors to complete warranty service work Additional responsibilities to be discussed
Requirements
- Prior experience in customer service/contractor management
- Strong customer service skills in dealing with homeowners
- Must have strong written and verbal communication skills
- Ability to work at locations across the division
- Must have a valid driver’s license and personal transportation
- High level of physical effort in walking, climbing, lifting, sweeping, plus manual dexterity
- Work normally requires moderate to high level of visual effort in operating machinery, using various power tools, hand tools and equipment
- Proficient in Microsoft Outlook, Excel and Word.
- Should have knowledge of and demonstrated proficiency in multiple trades functions such as carpentry, drywall, painting
- Knowledge of various tools and equipment
Nice To Haves
- Minimum of 2 yrs. experience in residential/commercial construction customer service or warranty or hands on light repair work
- Bachelor’s degree, Construction or related program preferred
- BuildPro scheduling software experience preferred
Responsibilities
- Perform new homeowner orientations and customer service
- Develop a constructive and helpful working relationship with homeowner
- 30 day and 11-month walk-throughs with Homeowners and work order follow up
- Schedule and work with vendors and sub-contractors to complete warranty service work
Benefits
- 3 weeks of company paid vacation + 1 week of company paid time off + 1 week of sick time
- Health, Dental and Vision Insurance
- Life Insurance and Short/Long Term Disability
- Flex Spending, 401K with Company Matching and Tuition Reimbursement
- Entertainment Discounts, Employee Home Ownership Program and Company-wide Volunteer Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
